William Short

• Troubleshot complex hardware and software issues for swift resolution, minimizing downtime for affected users.
• Performed daily system monitoring, verifying integrity and availability of hardware, server resources, systems and key processes.
• Worked with the contractors to install 3.5 Million dollar Security systems and Camera systems.
• Design and specified the camera system for the request for proposal.

Ran and documented Backup and restore resources in compliance with the Federal Bureau of Prisons Standards.
Conducted end-user training and provided technical support on hardware, software and network issues.
Installed wiring, cabling and devices to establish, repair and improve network operations.
Configured hardware devices and software settings to optimize network performance.
Trained team members and users in newly implemented and emerging technology to enhance business productivity.
Evaluated local area network (LAN) and wide area network (WAN) performance data to verify availability and speed, identifying network problems.
Received and prioritized support requests to maximize resource utilization.
Updated and reconfigured existing and new computers with current software and operating systems.

Imaged OS and software deployments throughout system and addressed implementation concerns.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Juggled multiple projects and tasks to ensure high quality and timely delivery.
Demonstrated self-reliance by meeting and exceeding workflow needs.
Demonstrated leadership by making improvements to work processes and helping to train others.
Motivated and encouraged team members to communicate more openly and constructively with each other.
Set up user accounts, permissions and passwords and defined network policies and procedures.
Set up, optimized and managed network equipment.
Oversaw storage management, data migration, backups and drive replacements.

I introduced Inmate students to the A+ Computer Repair field. and Business models to run their own business in what ever country they were going back to.
I introduced Inmate Students to the World of AutoCAD.
Observed and evaluated student performance and development and provided appropriate feedback on work.
Participated in workshops and trainings to improve skills and learn new methods for classroom instruction.
Conducted tests and quizzes to evaluate student progress with course material.
Managed and organized class records and reports.
Established objectives for lessons, modules and projects.
Uploaded online lessons and tools for students to use in studies.

Managed Inmate Phone Systems.
Managed Staff Phone systems.
Managed Inmate Labs and Software.
Developed change management plans minimizing employee resistance and accelerating adoption.
Created training programs to support organizational changes involving employees' day-to-day operations.
Set up user accounts, permissions and passwords and defined network policies and procedures.
Determined and alleviated hardware, software and network issues.
Orchestrated and oversaw upgrades to system hardware and software.
Managed network-related projects from concept to implementation.