Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Chris Rackow

Oswego

Summary

A seasoned Director of Information Technology at CHDI Management, Inc., I excel in technical troubleshooting and fostering team skill development. My strategic approach to IT infrastructure management and budget optimization has significantly enhanced operational efficiency and project delivery. With a knack for cloud migration strategies and a commitment to excellence, I've successfully led major IT transformations, ensuring alignment with business objectives.

Professional IT leader prepared to drive strategic technological initiatives and innovation. Proven track record of enhancing system efficiencies, cybersecurity, and infrastructure management. Strong focus on fostering team collaboration and aligning IT strategies with organizational goals. Adept at adapting to evolving business needs and leveraging technical expertise in areas such as network architecture, software development, and project management.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Director of Information Technology

CHDI Management, Inc.
02.2016 - Current
  • Promoted employee skill development by creating targeted training programs that addressed both current needs and future technology trends within the industry.
  • Developed and implemented technical application support and information technology policies and procedures that advanced investment needs, outcomes and performance measurements to balance continuous innovation with responsible risk-taking.
  • Developed and maintained service level agreements for strategic applications and measured performance against objectives.
  • Identified opportunities for application optimization, redesign and development and troubleshot and resolved user and application issues.
  • Optimized IT budget allocation by identifying cost-saving opportunities and reallocating resources towards high-impact projects.
  • Successfully managed large-scale IT projects from inception through completion while adhering to strict timelines and budget constraints.
  • Led the migration of legacy systems to cloud-based infrastructure, resulting in increased scalability and ease of access for remote employees.
  • Developed cross-functional relationships with other departments to better understand their technology needs and deliver tailored solutions that supported business objectives.
  • Managed technology vendor relationships effectively, ensuring timely delivery of products and services while maintaining cost controls.
  • Led technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.

Technical Support Engineer

Ricoh USA
03.2013 - 02.2016
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
  • Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
  • Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
  • Served as an escalation point for challenging technical inquiries, demonstrating expertise in product knowledge and problem-solving abilities.
  • Installed, configured and maintained computer systems and network connections.

Education

Bachelor of Science - Technical Management

DeVry University
Addison, IL
10-2008

Skills

  • Technical support management
  • Technical troubleshooting
  • IT infrastructure management
  • Application support
  • IT budgeting
  • Technical documentation
  • Root-cause analysis
  • Cloud migration strategies
  • Cloud architecture design
  • Technical analysis

Certification

  • Cisco Certified Network Associate (CCNA) - Cisco Systems.
  • VMware Certified Professional – Data Center Virtualization 2020 (VCP-DCV 2020) - VMware, Inc.
  • Amazon Web Services (AWS) Certified Solutions Architect
  • CompTIA A+ - Computing Technology Industry Association.
  • CompTIA Network+ - Computing Technology Industry Association.
  • Amazon Web Services (AWS) Certified Cloud Practitioner - Amazon Web Services.

Timeline

Director of Information Technology

CHDI Management, Inc.
02.2016 - Current

Technical Support Engineer

Ricoh USA
03.2013 - 02.2016

Bachelor of Science - Technical Management

DeVry University

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Chris Rackow