Crucita Jalapa
Albuquerque,NM
Summary
Experience and results-driven professional with a strong background in leadership, management, customer support, collections and finance. Bilingual communicator with a track record of delivering exceptional customer service and building lasting client relationships. Adept at leading high-performing teams, optimizing business operations, and driving revenue growth. Skilled in financial analysis, budgeting, and strategic decision-making. Possessing over 5 years of customer-facing experience, consistently exceeding expectations in fast-paced environments. Seeking to leverage this diverse skill set to drive organizational success and achieve new heights of excellence.
Overview
11
11
years of professional experience
Work History
Bilingual Branch Manager
Sun Loan Company and Tax Services
03.2017 - Current
- Operated and administered cash register and data entry expertise entering private and personal customer information
- Ensured that all contacts were recorded, recognized, confirmed, and solved efficiently
- Examined customer files to verify authenticity in preparation for state and company audits
- Delegated daily goals and tasks to employees while coaching and training to ensure quality work from employees
- Provide excellent customer service to our customers in-person, online, and over the phone.
- Remained current with all state rules and regulations to make sure office complied with FCRA (Fair Credit Reporting Act)
Store Manager
Fastbucks
03.2016 - 03.2017
- Operated and administered cash register and data entry expertise entering private and personal customer information
- Administrated payroll activities for all active employees
- Examined customer accounts to determine delinquent status and collect as needed by following state rules and regulations in New Mexico
- Scheduled in-person marketing events to promote store services to local businesses
- Evaluated and granted or denied loan applications in branch
- Remained current with all state rules and regulations to make sure office complied with FCRA (Fair Credit Reporting Act)
Support Manager
Wal-Mart
09.2014 - 02.2017
- Successfully resolved a critical conflict between team members, maintaining productivity and morale.
- Delegated tasks effectively, ensuring projects were completed on time and within budget.
- Mentored team members, providing guidance and support to help them finish daily tasks
- Effectively resolving customers issues and finding solutions
- Anticipating customers needs and addressing them before they arise
Education
High School -
Robert F Kennedy Charter School
05.2014
Skills
- Branch operations management
- Customer service
- Customer relationships
- Excellent time management skills
- Attention to detail
- Excellent work ethic
- Coaching and mentoring
- Relationship building and management
- Strong team-builder
- Verbal/written communication
- Employee development
- Relationship building
- Cash handling
- Decision-making
- Team player
- Training and development
- Interviewing and hiring
- Goals and performance
- Friendly
- Approachable
- Loan documentation
- Collections
- Loans
Timeline
Bilingual Branch Manager
Sun Loan Company and Tax Services
03.2017 - Current
Store Manager
Fastbucks
03.2016 - 03.2017
Support Manager
Wal-Mart
09.2014 - 02.2017
High School -
Robert F Kennedy Charter School