Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Cruz Cabrera

KATY,TX

Summary

Seasoned automotive technician with 10+ years of experience. Adept at inspecting, troubleshooting and repairing wide range of vehicles and issues. Detail-oriented technician performing scheduled maintenance tasks, extending the life spans and overall performance of vehicles. Frequently commended for work quality and speed. Motivated by job requirements to satisfy customer needs, help the team and meet business objectives. Bringing a strong work ethic and record of reliability.

Overview

12
12
years of professional experience

Work History

Automotive Technician

Burden Auto Care
02.2021 - Current
  • Improved vehicle performance by conducting thorough diagnostic tests and repairing or replacing faulty components.
  • Reduced vehicle downtime with meticulous preventative maintenance services, extending the life of customers'' vehicles.
  • Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
  • Replaced damaged, missing, or defective parts with new or refurbished parts.
  • Changed, rotated, and balanced tires on different types of vehicles.
  • Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
  • Tested newly installed equipment to determine proper functionality and compliance with regulations.
  • Repaired and replaced worn and damaged components.
  • Preform engine and transmission swaps, electrical repairs, and advanced diagnostics.
  • Read and follow electrical charts and flow charts.
  • Repair or replace suspension and drivability components.

Parts Clerk

J&W Napa Parts
11.2019 - 02.2021
  • Enhanced inventory management by implementing efficient tracking and organization systems.
  • Reduced order processing time with streamlined procedures for parts identification.
  • Improved customer satisfaction by promptly addressing inquiries and providing accurate information on part availability.
  • Handled shipping and receiving duties efficiently, ensuring that parts arrived on time and in good condition for customers'' needs.
  • Maintained a clean and organized workspace, ensuring everything was fully stocked and parts were easily accessible.
  • Send cores and defects back to warehouse or manufacturer.
  • Delivered parts to customers and shops.
  • Replace equipment for customers. (For example batteries, light bulbs, and wiper blades).

Express Lane Forman

Spring Branch Honda
08.2015 - 11.2019
  • Enhanced team productivity by providing clear direction, setting expectations, and offering constructive feedback.
  • Perform all duties of an express technician.
  • Perform standard diagnostics.
  • Evaluate customer satisfaction levels.
  • Provided comprehensive training for new employees.
  • Monitored progress against established benchmarks, adjusting strategies as necessary to meet targets consistently.
  • Monitor the appearance, standards and performance of the express technicians.
  • Ensure team members have an up-to-date knowledge of all services and vehicles.
  • Maintain good communication and work relationships with all technicians, advisors, and managers.
  • Ensure staffing levels cover business demands.
  • Manage staff performance issues in compliance with company policies and procedures.
  • Ensure that all customers are taken care of within a timely manner.
  • Planning, organizing and directing team members to ensure the highest degree of customer satisfaction.
  • Recruit, manage, train and develop the express lane.
  • Implement safety rules and regulations.
  • Assist other departments as necessary.

Used Car Technician/ Pre-delivery Inspection Technician

Mac Haik Chevrolet
03.2014 - 09.2015
  • Improved customer satisfaction by providing thorough diagnostics and repair services for used vehicles.
  • Perform a pre-deliver inspection of all new vehicles before they were sold.
  • Increased sales of used cars by ensuring all vehicles met quality standards before being offered to customers.
  • Transport vehicles from different lots to designated areas.
  • Maintain good communication between the parts department, advisors, salesmen and managers.
  • Perform the duties of other departments as necessary.
  • Interact with customers on needed basis.

Express Lane Technician

Spring Branch Honda
02.2013 - 03.2014
  • Perform standard maintenance on any vehicle that would come in for service.
  • Oil Changes and tire rotations.
  • Inspect vehicle for any scheduled maintenance or necessary repairs.
  • Perform all BG fluid flushes.
  • Replace and repair tires.
  • Replace Airbag inflators.
  • Reprogram vehicle software.
  • Program keys.
  • Resurface rotors and replace brake pads.
  • Texas State Vehicle Inspection.
  • Keep good communication levels with all other employees and my supervisor.

General Service Technician

Driver’s Auto Repair
06.2012 - 02.2013
  • Pick up and drop off customers from their homes.
  • Perform oil changes and tire rotations.
  • Replaced tires.
  • Perform vehicle state inspections.
  • Inspect vehicles for any necessary repairs.
  • Help other technicians as necessary.
  • Take customer vehicles to get washed and ready at the nearest carwash.
  • Maintained a clean and organized workspace to maximize efficiency and ensure the safety of all technicians.
  • Delivered superior customer service, addressing clients'' concerns, and ensuring satisfaction with completed work.

Education

Associate’s Degree - Automotive/Applied Science

Houston Community College
Houston, TX

Diploma -

Cypress Lakes High School
Katy, TX

Skills

  • Customer Service
  • Parts Sales Experience
  • Retail Customer Service
  • Highly Motivated
  • Team Oriented
  • Team Leading Experience
  • Strong Work Ethic
  • Organizational Skills
  • Inventory Experience
  • Labor Relations
  • Employee Relations
  • Employee Training
  • Department Supervision
  • Workplace Safety
  • Safety Training Programs
  • Time Management
  • Team Building
  • Shipping and Receiving
  • BG certified
  • Bumper to Bumper Technician
  • CPR and BLS Certified
  • Fluent in English & Spanish
  • Basic Phone, Fax Machine and Computer Skills

References

References available upon request

Timeline

Automotive Technician

Burden Auto Care
02.2021 - Current

Parts Clerk

J&W Napa Parts
11.2019 - 02.2021

Express Lane Forman

Spring Branch Honda
08.2015 - 11.2019

Used Car Technician/ Pre-delivery Inspection Technician

Mac Haik Chevrolet
03.2014 - 09.2015

Express Lane Technician

Spring Branch Honda
02.2013 - 03.2014

General Service Technician

Driver’s Auto Repair
06.2012 - 02.2013

Associate’s Degree - Automotive/Applied Science

Houston Community College

Diploma -

Cypress Lakes High School

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Cruz Cabrera