Hi, I’m
CRUZ GALLEGOS JR
Austin,Texas
Summary
Manager well-known for creating positive workplace culture and high-performing teams. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
9
years of professional experience
Work History
LifeTime
Department Head
01.2018 - 07.2021
Job overview
- Manage talent acquisition, payroll, accounts payable & receivable, staff training, lead front-of-house operations, execute menu, and complete inventory and payroll.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Achieved continuous business growth monthly, quarterly, and yearly basis.
- Beat Pre-COVID revenue performance during pandemic by 11%
- Evaluated performance continuously to identify areas in need of improvement and implement strategies to keep team on-track
- Cultivated collaborative, performance-oriented culture to keep team motivated and enthusiastic about achieving shared goals
Sambuca
Server/Trainer/Private Event Captain
05.2017 - 12.2017
Job overview
- Coordinate and delegate large party/private event duties
- Plan and execute over 43 private events from start to finish
- Coordinate with clients to understand their needs and preferences
- Ensure high-quality service and customer satisfaction
Cruz Roofing Systems
Project Coordinator
07.2016 - 04.2017
Job overview
- Coordinate logistics,
- Manage 22 employees
- Ensure quality control while adhering to completion date.
Olive Garden
Service Manager
11.2015 - 06.2016
Job overview
- Advanced to oversee front-of-house operations specializing in service, with accountability for bottom-line factors, food quality, and customer/staff retention for 70+ employees.
- Spearheaded re-brand of dining-room experience image to effect reversal of business down turn; triggering increase in sales by 15%.
- Initiated aggressive customer service training program that resulted in guest scores of 80% or higher.
Punks Simple Southern Food
Service/Private Event Manager
03.2014 - 11.2015
Job overview
- Initiated customer service training program resulting in guest scores of 80% or higher.
- Collaborated with culinary team to increase repeat business by 20%.
Forged exceptional relationships with local vendors to reduce food costs. - Directed front-of-house operations and provided leadership and training for 35+ employees.
Texas Land And Cattle
Service Manager/ Lead Corporate Trainer
05.2012 - 03.2014
Job overview
- Implemented inventory management to reduce food costs and eliminate supply shortages and portion control issues.
- Rehabilitated 5 restaurants above 75% guest satisfaction company standard metric maintained them for consecutive weeks.
- Rolled out brand renewal from casual to casual plus with upper administration oversight.
- Scheduled service personnel and maintained safety and sanitation standards.
Education
Lyford High SchoolLyford, TX
High School Diploma
05.2005
Skills
- Inventory Audits
- Performance Goals
- Department Development
- Customer Loyalty
- Managing Operations and Efficiency
- Business Analysis
- Operational Efficiency
- Employee Coaching and Mentoring
- Collaborate Cross-Functionally
- Standards of Excellence
- Team Goals
- Revenue Generation
Timeline
Department Head
LifeTime
01.2018 - 07.2021
Server/Trainer/Private Event Captain
Sambuca
05.2017 - 12.2017
Project Coordinator
Cruz Roofing Systems
07.2016 - 04.2017
Service Manager
Olive Garden
11.2015 - 06.2016
Service/Private Event Manager
Punks Simple Southern Food
03.2014 - 11.2015
Service Manager/ Lead Corporate Trainer
Texas Land And Cattle
05.2012 - 03.2014
Lyford High School
High School Diploma