Summary
Overview
Work History
Education
Skills
Timeline
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Cruz Gomez

Tampa,FL

Summary

Dynamic and results-driven professional with a proven track record at AutoZone, excelling in customer service and sales strategies. Recognized for building strong customer relationships and enhancing satisfaction. Skilled in cash handling and team collaboration, consistently achieving sales goals while maintaining a safe and organized work environment.

Overview

3
3
years of professional experience

Work History

Sales Associate

AutoZone
02.2025 - Current
  • Assisted customers in identifying automotive parts and accessories to meet their needs.
  • Maintained organized and fully stocked merchandise displays to enhance customer shopping experience.
  • Processed sales transactions accurately using point-of-sale system, ensuring efficient checkout process.
  • Provided product knowledge support to customers, increasing satisfaction and loyalty.
  • Collaborated with team members to achieve daily sales goals and improve store performance.
  • Trained new associates on product lines and customer service best practices, fostering a knowledgeable team environment.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.

Construction Worker

Painter
06.2022 - 12.2024
  • Increased client retention by providing superior customer service.
  • Hired new drivers, maintained performance and managed customer service.
  • Coached call center staff through challenging customer service issues.
  • Facilitated office a
  • Operated hand and power tools for construction tasks, ensuring safety and efficiency.
  • Collaborated with team members to maintain clean and organized job sites.
  • Conducted routine maintenance on equipment to ensure optimal performance.
  • Adhered to safety protocols, minimizing risks and promoting a safe work environment.
  • Supported experienced workers by learning new techniques and best practices.
  • Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
  • Maintained clean and organized job sites, contributing to a safe working environment for all employees.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Worked independently in fast-paced environment while meeting productivity and quality expectations.
  • Gathered and disposed of worksite debris to remove safety hazards.
  • Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.
  • Gathered waste and trash from job sites for placement in refuse containers to keep job sites clean and organized.
  • Demonstrated safe and proper operation of equipment and tools to prevent harm to team members.

Customer Service Executive

Publix
03.2022 - 07.2024
  • Provided assistance in resolving customer inquiries and complaints effectively.
  • Learned to navigate customer service software for tracking interactions and outcomes.
  • Adapted quickly to changing processes and procedures within customer service environment.
  • Maintained accurate records of customer interactions for future reference and analysis.
  • Gained experience in handling multiple tasks while ensuring quality service delivery.
  • Supported training initiatives by sharing insights on common customer issues and solutions.
  • Collaborated with team members to enhance overall customer satisfaction and support efficiency.
  • Delivered excellent customer service by addressing inquiries promptly and courteously.
  • Enhanced customer service by addressing inquiries and resolving issues promptly.
  • Displayed exceptional customer service and communication skills.

Education

High School Diploma -

Armwood High School
Seffner, FL
05.2025

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Listening skills
  • Multi-tasking strength
  • Problem-solving
  • Excellent people skills
  • Reliable and punctual
  • Goal oriented
  • Exceptional customer service
  • Relationship building
  • Outgoing personality
  • Cash handling
  • Money handling
  • Flexible schedule
  • Verbal/written communication
  • Cash register operation
  • Stocking and receiving
  • Cash handling accuracy
  • Client service
  • Conflict resolution
  • Sales expertise
  • Product sales
  • Customer needs assessment
  • Complex Problem-solving
  • Sales strategies
  • Meeting deadlines
  • Retail store operations
  • Cleaning techniques
  • Sales training
  • Payment processing
  • Policy and procedure adherence
  • Heavy lifting
  • Construction
  • Attention to detail
  • Power tool operation
  • Worksite safety
  • Painting and finishing
  • Truck loading
  • Team-oriented and dependable
  • Materials loading
  • Worksite preparation
  • Site preparation
  • Multitasking and organization
  • Construction safety
  • Team player
  • Hand and power tool operation

Timeline

Sales Associate

AutoZone
02.2025 - Current

Construction Worker

Painter
06.2022 - 12.2024

Customer Service Executive

Publix
03.2022 - 07.2024

High School Diploma -

Armwood High School

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Cruz Gomez