Cruz Adelina Leon
Bronx,NY
Summary
Experienced housekeeping manager with a thorough and reliable approach to providing exceptional housekeeping services in high-traffic locations. Skilled in inspecting units, ensuring adequate inventory and supplies, and efficiently organizing laundry services. Clear and effective communicator when interacting with team members, consistently maintaining a courteous and professional attitude when assisting guests.
Overview
12
12
years of professional experience
Work History
Housekeeping Manager
The Beekman A Thompson Hotel
06.2024 - Current
- Conducted regular performance evaluations for housekeeping staff, identifying areas for improvement and providing constructive feedback for professional development.
- Worked with front desk to respond promptly to all guest requests.
- Managed staff of 40 housekeepers.
- Improved overall cleanliness scores with thorough inspections and prompt corrective actions as needed.
- Managed inventory levels effectively, ensuring adequate supplies for daily operations while minimizing waste and costs.
Executive Housekeeping Manager
IHG Hotels & Resorts / Holiday Inn Express
12.2021 - 03.2024
- Collaborated with other department managers to achieve seamless coordination between housekeeping services and hotel operations overall.
- Enhanced overall guest satisfaction by implementing thorough cleanliness and maintenance programs.
- Leveraged industry trends and performance metrics to make informed decisions regarding staffing levels, equipment investments, and service enhancements.
Housekeeping Coordinator
Superior Cleaning Services
09.2020 - 12.2021
- Streamlined communication between housekeeping staff and hotel management, resulting in improved efficiency and teamwork.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Reduced guest complaints by effectively coordinating with the housekeeping team to address issues promptly.
Housekeeping Supervisor
Hersha HHM
01.2017 - 01.2019
- Inspecting guest rooms and public areas after they have been cleaned by a Housekeeper to ensure quality standards
- Reporting any maintenance problems to the Engineering Department
- Making sure that guest's bedrooms, corridors and public area serviced in Accordance with the hotel standards
- Supervised a team of 10 room attendants
- Inspect approximately 40 to 60 rooms per eight-hour shift before release for sale
- Managing Lost & Found and ensuring items returned to guests.
Room Attendant/Housekeeping Supervisor
Superior Cleaning Services
01.2015 - 01.2017
- Promoted to Housekeeping supervisor position after about 10 months
- Assigned to well-known hotels brands such as Archer Hotel and Hotel Indigo
- Send a final daily report for all rooms' status (398) to GM, accounting and Sales via E-mail
- Delivered friendly and pleasant guest experience by promptly responding to the needs of guests
- Operated vacuum cleaner, carpet cleaner and used appropriate disinfecting solvents to clean floor.
Room Attendant
Staffing Agency
01.2013 - 01.2014
- Thoroughly and efficiently cleaned 14 rooms per shift
- Stocked and replenished rooms with all amenities and accessories to create a pleasant customer experience
- Provided excellent room service in order to make the guest feel at home.
- Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
Education
BBA - Pre-Law
Toronto College
CanadaSkills
- Spanish: fluent speaking, reading, and writing
- Organizational Skills
- Retail Sales
- Quality improvements
- Department coordination
- Supervisory skills
- Staff Training and Development
- Opera PMS
Timeline
Housekeeping Manager
The Beekman A Thompson Hotel
06.2024 - Current
Executive Housekeeping Manager
IHG Hotels & Resorts / Holiday Inn Express
12.2021 - 03.2024
Housekeeping Coordinator
Superior Cleaning Services
09.2020 - 12.2021
Housekeeping Supervisor
Hersha HHM
01.2017 - 01.2019
Room Attendant/Housekeeping Supervisor
Superior Cleaning Services
01.2015 - 01.2017
Room Attendant
Staffing Agency
01.2013 - 01.2014
BBA - Pre-Law
Toronto College
Similar Profiles
FRANZISKA MAEDERFRANZISKA MAEDER
Concierge at The Beekman HotelConcierge at The Beekman Hotel
Marie MantzMarie Mantz
Freelance Administrative Coordinator at Temple Court At The Beekman HotelFreelance Administrative Coordinator at Temple Court At The Beekman Hotel
Jaquan SolomonJaquan Solomon
Bellman, at Thompson Hollywood HotelBellman, at Thompson Hollywood Hotel