Crysalynn Sellers
Helena,AL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
9
9
years of professional experience
Work History
Orthodontic Assistant
PT Orthodontics
Birmingham, AL
03.2018 - Current
- Prepared patient for orthodontist and performed simple tasks such as tightening braces and conducting preliminary examinations.
- Took x-rays, photographs and impressions of patients' teeth and mouth.
- Taught patients strategies for boosting oral hygiene, controlling plaque, and protecting tooth enamel from long-term damage.
- Scheduled appointments for new and existing patients, factoring in provider availability and scheduling.
Call Center Representative
Nephrology Associates
Birmingham, AL
01.2016 - 11.2017
- Responded to customer calls and emails to answer questions about products and services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Call Center Customer Service Representative
Kinkade Auto And Collision
Bessemer, AL
01.2015 - 01.2016
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Documented and detailed calls and complaints.
- Took payment for auto repairs.
Education
Medical Assistant
Fortis College
Birmingham, AL02.2016
High School Diploma -
West Blocton High School
West Blocton, AL05.2015
Skills
- Oral Health Care
- Records Preparation
- Emergency Treatment
- Dental Impressions
- Call Center Operations
- Issue and Complaint Resolution
- Customer Communication
Timeline
Orthodontic Assistant
PT Orthodontics
03.2018 - Current
Call Center Representative
Nephrology Associates
01.2016 - 11.2017
Call Center Customer Service Representative
Kinkade Auto And Collision
01.2015 - 01.2016
Medical Assistant
Fortis College
High School Diploma -
West Blocton High School