Summary
Overview
Work History
Education
Skills
Timeline
Generic

Crysalynn Sellers

Helena,AL

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

9
9
years of professional experience

Work History

Orthodontic Assistant

PT Orthodontics
03.2018 - Current
  • Prepared patient for orthodontist and performed simple tasks such as tightening braces and conducting preliminary examinations.
  • Took x-rays, photographs and impressions of patients' teeth and mouth.
  • Taught patients strategies for boosting oral hygiene, controlling plaque, and protecting tooth enamel from long-term damage.
  • Scheduled appointments for new and existing patients, factoring in provider availability and scheduling.

Call Center Representative

Nephrology Associates
01.2016 - 11.2017
  • Responded to customer calls and emails to answer questions about products and services.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.

Call Center Customer Service Representative

Kinkade Auto And Collision
01.2015 - 01.2016
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Documented and detailed calls and complaints.
  • Took payment for auto repairs.


Education

Medical Assistant

Fortis College
Birmingham, AL
02.2016

High School Diploma -

West Blocton High School
West Blocton, AL
05.2015

Skills

  • Oral Health Care
  • Records Preparation
  • Emergency Treatment
  • Dental Impressions
  • Call Center Operations
  • Issue and Complaint Resolution
  • Customer Communication

Timeline

Orthodontic Assistant

PT Orthodontics
03.2018 - Current

Call Center Representative

Nephrology Associates
01.2016 - 11.2017

Call Center Customer Service Representative

Kinkade Auto And Collision
01.2015 - 01.2016

Medical Assistant

Fortis College

High School Diploma -

West Blocton High School

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Crysalynn Sellers