Lillianna Mendoza
Juneau,AK
Summary
Dedicated Orthodontic Assistant with 3 years of experience in patient care and clinic scheduling. Proven ability to communicate effectively and lead team efforts in high-pressure environments. Strong problem-solving skills and commitment to providing exceptional care. Eager to bring expertise to a new clinic while pursuing a Dental Hygiene degree!
Overview
7
7
years of professional experience
Work History
Orthodontic Assistant
SEARHC
3245 Hospital Dr, Juneau, AK 99801
08.2021 - Current
- Prepared patient for orthodontist and performed simple tasks such as tightening braces and conducting preliminary examinations.
- Took x-rays, photographs and impressions of patients' teeth and mouth.
- Taught patients strategies for boosting oral hygiene, controlling plaque, and protecting tooth enamel from long-term damage.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
- Set appointments and made follow-up calls.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Prepared and sterilized instruments and materials for use by dentists.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Explained treatment procedures and instructed patients on home care guidelines.
Barista
Heritage Coffee Co.
02.2021 - 05.2023
- Recommended products based on solid understanding of individual customer needs and preferences.
- Provided in-depth information to customers on beverage preparation.
- Educated coworkers and customers about new products.
- Prioritized drink requests while managing interruptions.
- Maintained supply levels in counter and customer areas to meet typical demands.
- Complied with standards for merchandising, stocking and storing product.
- Maintained regular and consistent attendance and punctuality.
- Cleaned counters, machines, utensils and seating areas daily.
Babysitter
Shona
Juneau, AK
08.2017 - 05.2021
- Balanced playtime and limited screen time to optimize types of stimulation and support development of fine motor, gross motor and cognitive skills.
- Communicated positively with children and guardians.
- Maintained updated list of emergency contact information and child's health information in case of emergencies.
- Played games, worked on puzzles, and read books to young children.
- Assisted children with homework assignments and special projects across different subjects.
- Bathed, dressed and helped with teeth brushing as part of bedtime preparation.
- Prepared healthy, age-appropriate snacks and meals.
- Taught children to organize toys, wash hands, and share by leading by example.
- Communicated with parents regarding children's progress and development, raising any issues.
Education
University of Alaska Southeast
Juneau, AKHigh School Diploma -
Juneau Douglas High School
Juneau, AK05.2021
Skills
- Routine management
- Upholding Discipline Rules
- Child Supervision
- Customer assistance
- Stocking and Replenishing
- Cleaning and sanitizing
- Payment collection
- Time management skills
- Food Preparation and Safety
- Friendly and outgoing
- Infection Control
- Orthodontic Photography
- Equipment and Instrument Sterilization
- Oral Health Care
- Records Preparation
- Impression Taking
- Dental Appliances
- Chart Updating
- Dentrix
- Dental Impressions
- Strong Manual Dexterity
- Complex Problem-Solving
- Scheduling and templates building
- Sterilization Techniques
- Orthodontic instrument knowledge
- Teamwork and Collaboration
Activities
- Cheerleading (2018-2021)
- Camp Leader, CKC (2017-2021)
- Student Council - Vice President (2017-2018)
Timeline
Orthodontic Assistant
SEARHC
08.2021 - Current
Barista
Heritage Coffee Co.
02.2021 - 05.2023
Babysitter
Shona
08.2017 - 05.2021
University of Alaska Southeast
High School Diploma -
Juneau Douglas High School