Katlyn Sellers
Rockingham,NC
Summary
I have become an outgoing waitress skilled at operating in fast-paced environments with demanding objectives for sales, service and quality. Talent for adapting to changing menus and policies and independently handling customer issues. Analytical problem-solver successful at managing time and preparing for future guests with efficient side work. Although all of this knowledge came from working in a restaurant and dental office, I am able to use it in other job settings. If given the opportunity, I promise to be an outstanding employee and give all the tasks my full attention.
I am also an empathetic orthodontic assistant with a several-year background working in the dental health industry. Skilled at making patients feel comfortable by providing thorough information regarding procedures. Warm and kind with exceptional written and verbal communication abilities. I am prepared to bring excellent critical thinking and time management skills to an orthodontist's office or other setting. Skilled in supplying orthodontist with tools and equipment and ensuring sterilization of all tools and equipment. Committed to guaranteeing a safe and comfortable patient environment. Competent and diligent with knowledge of all dental medical terminology. I have accomplished establishing a trusting rapport with patients. Gifted at documenting dental care services and maintaining patient charts and records. Experience making preliminary impressions and assisting orthodontist in bonding and banding brackets. I am diligent in providing quality patient care and maintaining clinic flow. Strong skills in patient education, orthodontic appliance adjustments, and digital radiography. Demonstrated talent for building relationships with patients to ease fears and create positive experiences. Previous work includes significant contributions to improving the efficiency of office operations.
Overall, I am a compassionate professional with background in dental support services, known for high productivity and efficient task completion. Possess specialized skills in patient care coordination, dental procedure preparation, and infection control protocols. Excel at communication, empathy, and teamwork, ensuring positive patient experiences and smooth clinic operations.
I am a highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Orthodontic Assistant
Haltiwanger Orthodontics
Rockingham, North Carolina
06.2021 - Current
- Expanded functions DAII
- Organized patient records and kept track of treatment plans.
- Performed chairside duties including preparation of trays and passing instruments to the doctor during procedures.
- Prepared patients for dental radiographs and photographs.
- Greeted patients upon arrival in a friendly manner and ensured comfort throughout their visit.
- Maintained inventory of all materials used within the clinic setting.
- Assisted with laboratory procedures such as pouring models, trimming appliances, fabricating retainers.
- Instructed patients on how to properly use orthodontic appliances such as headgear or elastics.
- Assisted orthodontist in clinical activities such as taking impressions, fitting bands, and placing arch wires.
- Provided patient education regarding oral hygiene and post-treatment care instructions.
- Maintained sterilization of instruments according to OSHA standards.
- SPICE Trained
- NOMAD Trained
- Cleaned and maintained equipment after each use in accordance with safety protocols.
- Processed payments for services rendered accurately and efficiently.
- Maintained confidentiality of patient information at all times according to HIPAA regulations.
- Supported administrative tasks such as filing documents, updating medical records.
- Participated in continuing education courses related to orthodontics whenever possible.
- Attached wiring for braces and advised patient on how to properly and gently brush and floss.
- Made impressions of teeth for mouth guards and other oral fixtures.
- Protected patients by sterilizing instruments and equipment between every consultation.
- Educated patients on techniques to optimize oral hygiene, control plaque and protect teeth and gums.
- Prepared and polished patients' teeth before having braces installed.
- Provided chairside assistance by handing Orthodontists instruments during surgeries and procedures.
- Took preliminary impressions of patient teeth to prepare for custom impressions and fabrication of permanent dental work.
- Performed minor orthodontic procedures such as suture removal and rubber dam placement.
- Instructed patients on postoperative care to protect dental work and promote healing.
- Supported dentist with completing minimally invasive and advanced surgical procedures.
- Established clean, sterile and welcoming environment for patients.
- Sterilized dental equipment using automatic washers to prevent cross contamination.
- Selected and prepared tools used for procedures by sanitizing and arranging.
- Kept track of treatment information in patient records.
- Updated patient records with new data and treatment information.
- Documented patient records during procedures and added notes taken to treatment chart.
- Created and fit dental appliances for patients. adjusting as necessary.
- Passed instruments to dentist, gently sprayed water, suctioned fluids and mixed materials to support dentists during procedures.
- Cleaned and polished removable dentures, brackets, wires and other appliances.
- Exposed dental diagnostic x-rays.
- Exposed diagnostic dental x-rays to analyze teeth condition.
- Assisted dentist during examination by retracting patient's tongue and cheeks.
- Applied protective coating of fluoride to teeth during dental procedures.
- Fabricated custom teeth impressions and temporary restorations for patients from given samples.
- Gathered and documented patient medical and dental histories and vital signs.
- Gave patients desensitizing agents to prepare for anesthetic administration.
- Took medical and dental history and recorded vital signs of patients.
Waitress
Tommy's Barbecue House And Catering
Biscoe, NC
07.2015 - 12.2022
- Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation
- Addressed any concerns or complaints quickly to promote customer happiness and escalated more advanced issues to management for resolution
- Frequently communicated with kitchen staff to stay up to date on supply availability and potential customer wait times
- Cleaned, sanitized and organized food speed racks, bins, and dry storage racks to keep food storage areas neat and prevent food-borne illness
- Stocked server areas with supplies before, during and after shifts to boost the performance of serving staff
- Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items
- Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences
- Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions
- Updated repeat customers on menu changes and updates to maintain quality service relationships
- Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly
- Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols
- Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware
- Operated and maintained cleaning equipment and tools, including dishwasher, hand wash stations, pot-scrubbing station and trash compactor
- Inspected restrooms for cleanliness and availability of supplies four times per shift
- Prepared banquet rooms for use, adjusting lights, sound volumes and room temperature to provide comfortable experiences for guests
- Cleaned dishes with detergent, rinsing and sanitizing chemicals in [Number]-compartment sink
- Increased sales of key menu items through effective upselling
- Assisted in preparing for special functions and banquets by setting up and taking down tables and chairs and decorating
- Recorded orders and partnered with team members to efficiently serve food and beverages
- Served plated dinners, buffet style dinners and passed hors d'ouevres for parties
- Answered phones politely and promptly, accurately recording and confirming reservations
- Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts
- Prepared and maintained buffet and salad bar by checking temperatures, restocking food and monitoring potential avenues of contamination
- Explained preparation of various menu items, describing ingredients and cooking methods to customers
- Maintained accuracy while handling payments, giving change and printing receipts with POS system
- Served average of 150 patrons daily at the restaurant with consistent recommendations for exceptional service
- Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests
- Maintained indoor and outdoor dining areas by removing trash, wiping down tables and restocking napkin dispensers
- Prepared salads and appetizers to back up kitchen staff
- Transported all dirty glassware and utensils from dining room to dishwashing area for proper cleaning
- Assisted kitchen staff with food counts by determining number of items required for complete service
- Discussed alternative selections with chef for guests with food allergies or gluten-free requests
- Calculated charges, issued table checks and collected payments from customers
- Checked order accuracy and food quality before delivering to customers
- Discussed menu items and dietary concerns, noted special requests and suggested appetizers or other additional items to meet upsell goals
- Arranged each place setting attractively and verified all items were clean and free from water spots and chips
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales
- Carried four plates at one time without dropping or spilling, decreasing overall customer wait time
- I have currently been employed at this job for almost four years
- I have learned great customer service skills and how to resolve problems very fast
- It is a family-owned business and I work well with the people I am employed under
- This job has taught me how to learn skills fast and deal with an upset customer even faster
- In the time I have worked here, I have maintained a great customer service reputation.
- Greeted customers and provided menus.
- Assisted in seating guests at tables or booths.
- Took orders for food and drinks and delivered them to guests.
- Checked back with customers throughout meal service to ensure satisfaction.
- Replenished beverages when necessary.
- Answered questions about menu items, ingredients, and pricing.
- Communicated daily specials to customers.
- Bussed tables as needed during peak hours.
- Prepared checks accurately and processed payments promptly.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Enforced safety guidelines for employees and patrons of the restaurant.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Adhered to all health codes set forth by local authorities regarding food preparation and storage.
- Performed basic math calculations when computing bills for customers' meals.
- Organized take-out orders efficiently according to customer requests.
- Participated in team meetings to discuss new menu items or changes in policy.
- Provided accurate change for cash transactions using a cash register system.
- Developed positive relationships with regular customers through friendly conversation.
- Assisted other wait staff members in times of heavy customer traffic.
- Greeted customers, answered questions and recommended specials to increase profits.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Presented food and beverages to guests at tables.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Presented menus to patrons to answer questions about menu items and make recommendations.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
- Relayed orders to service bar and kitchen via point-of-sale register system.
- Prepared salads, appetizers and garnishes to assist kitchen staff.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Served food and beverages to patrons and confirmed complete orders.
- Trained new employees to perform duties.
- Presented menus and answered questions regarding items.
- Stocked service areas with supplies during slow periods.
- Explained menu items, describing ingredients and cooking methods upon request.
- Informed customers of daily specials and signature menu items.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Filled condiments and napkin containers during slack periods.
- Prepared checks, itemizing total meal costs and taxes.
- Set up tables in between patrons to reduce wait times.
- Responded to ad hoc cleaning duties at end of shift.
- Garnished dishes and beverages to serve visually appealing menu items.
Cashier
Zeno's Italian Restaurant
Troy, NC
05.2016 - 10.2019
- Helped customers find specific products, answering questions and offering advice
- Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers
- Troubleshot and resolved issues with cash registers, card scanners and printers
- Read weekly sales inserts and tracked changing prices to remain up-to-date on store promotions.
CNA
Personal Care Inc.
Greensboro, NC
05.2019 - 07.2019
- While working for this company I cared for patients in their own homes
- I would assist them with everything that comes with their daily living
- Following specific instructions on the care plan, I would accomplish each task before leaving work for the day
- Not only would I assist with daily care, but I would also assist with their mental health
- I got to know each patient individually and became very attached
- I learned many great skills with this job including young patients and elderly patients
- Eventually, this I had to steer away from the job to deal with school and my other weekend job.
Education
Associate in General Educationk -
Montgomery Community College
Troy, NC05-2021
Diploma - Dental Assisting
Montgomery Community College
Troy, NC05-2021
East Montgomery High School
Biscoe, NCNurse Aide 1 -
Montgomery Community College
Troy, NCSome College (No Degree) - General Education
Guilford Technical Community College
Jamestown, NCSkills
- Point of Sale (POS) system operations
- Effective sales techniques
- Safe food handling
- Menu memorization
- Buffet setup and takedown
- Food inspection
- Regulatory compliance
- Effective customer upselling
- Food safety understanding
- Relationship management
- Menu knowledge
- Table setting arrangements
- Check payment processing
- Prompt table clearance
- Conflict and dispute resolution
- Special dietary requirements
- Seating assignment preparation
- Dish preparation
- Bussing expertise
- In-depth food and wine knowledge
- Price memorization
- Sales techniques
- Dining customer service
- On-Time
- Leadership
- Fast Learner
- Works well under pressure
- Great communication and people skills
- Works well independently
- Open to change
- Dependable
- Open to flexible hours on school nights
- Knowledge of dental
- Microsoft Word, PowerPoint, and Excel skills
- Has appropriate manners
- ID verification
- Credit and cash transactions
- Cash drawer balancing
- Cash management
- Customer assistance
- Coin counting
- Customer greeting
- Excellent multi-tasker
- Inventory control procedures
- Excellent time management
- Dedicated team player
- Strong communication skills
- Shift checklists
- Approachable
- Cheerful and energetic
- Organized
- Employee scheduling
- Positive outlook
- In-depth fashion knowledge
- Basic clerical knowledge
- Clean record
- Orthodontic photography
- Diagnostic x-rays
- Instrument Sterilization
- Infection Control
- Tray Organization
- Oral evaluations
- Instrument preparation
- Data Entry
- Patient Education
- Oral Impressions
- Sterilization techniques
- Chart updating
- Dental impressions
- Oral Hygiene Instruction
- X-Ray Processing
- Patient Counseling
- Dental staff support
- Treatment Planning
- Equipment Sterilization
- Teeth Cleaning
- Customer Service
- Oral Hygiene
- Inventory Management
- Instrument Tray Preparation
- Dental Radiography
- Clinical skills
- Problem-solving aptitude
- Patient Flow Management
- Dental Terminology
- Adaptability and Flexibility
- Electronic Dental Record (EDR)
- Dental Prophylaxis
- Dentrix proficiency
- Goal Setting
- Restorative procedures
- Active Listening
- Decision-Making
- Excellent Communication
- Dental impression specialist
- Dental Procedures
- Emergency Dental Care
- Restorative Dentistry
- Disinfecting rooms and equipment
- Exam room setups
- Surgical Extractions
- Health and Safety Regulations
- Treatment Room Breakdown
- Fluoride Treatments
- Time management abilities
- Professionalism
- Postoperative Care Instructions
- Medical Charting
- Henry Schein Dentrix
- Patient schedule management
- Interpersonal Skills
- Autoclave Operation
- Adaptability
- Problem-solving abilities
- Billing Procedures
- Oral Health Assessments
- Taking X-rays
- Supply Ordering
- Professional Demeanor
- Records Management
- Written Communication
- Organizational Skills
- Patient Care Standards
- Treatment Room Preparation
Certification
- Accrediting Agency, Field of study: (Degree, Certificate, or Designation)
- Nurse Aid 1
- DAII
- SPICE
- Radiography
- NOMAD
- Prophylaxis
- First Aid/CPR
Timeline
Orthodontic Assistant
Haltiwanger Orthodontics
06.2021 - Current
CNA
Personal Care Inc.
05.2019 - 07.2019
Cashier
Zeno's Italian Restaurant
05.2016 - 10.2019
Waitress
Tommy's Barbecue House And Catering
07.2015 - 12.2022
Associate in General Educationk -
Montgomery Community College
Diploma - Dental Assisting
Montgomery Community College
East Montgomery High School
Nurse Aide 1 -
Montgomery Community College
Some College (No Degree) - General Education
Guilford Technical Community College