Crysandra Roberson
Mesquite,TX
Summary
Experienced problem-solver demonstrating exceptional communication skills. Proficient in conducting claimant interviews, compiling comprehensive records, and meticulously documenting findings. Well-versed in insurance policies and adept at conducting background investigations to ensure compliance with industry practices and standards.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Claims Representative Associate
State Farm
11.2022 - 11.2023
- Reviewed policy documents to determine appropriate coverage levels for each individual case, ensuring fairness in settlement decisions.
- Provided excellent customer service by addressing concerns and answering questions promptly and professionally.
- Educated policyholders on coverage details and assisted them in understanding their benefits.
- Analyzed and addressed escalated claims to resolve issues quickly.
Verification Specialist
GIS HireRight
01.2017 - 09.2022
- Demonstrated excellent attention to detail while handling sensitive client information, ensuring confidentiality at all times.
- Adhered to strict deadlines for completing verifications, ensuring prompt delivery of results to clients.
- Collaborated effectively with other departments, facilitating smooth handovers between teams involved in the verification process.
- Maintained accurate records of all verifications performed, ensuring easy access and retrieval when required by audit or management review.
Insurance Underwriter
Amica
05.2007 - 10.2015
- Enhanced customer satisfaction through timely communication and effective negotiation of policy terms.
- Maintained compliance with industry regulations and company guidelines during all underwriting activities.
- Reviewed policy documents before issuance, ensuring accuracy and conformance to approved standards.
- Utilized knowledge of insurance principles, policies and procedures to make decisions on risk assessment.
Education
High School Diploma -
Marshall Senior High School
Marshall, TXBusiness Administration
Wiley College
Marshall, TXBBA - Business Administration
Strayer University
Washington, DC05.2027
Skills
- Claims Investigation
- Assertiveness
- Policy Interpretation
- Insurance Claims Review
- Decision-Making
- Coverage assessments
- Active Listening
- Customer Service
- Problem-solving abilities
Certification
- Licensed Property and Casualty Adjustor - 2025
- Texas Private Investigator - 2025
Timeline
Claims Representative Associate
State Farm
11.2022 - 11.2023
Verification Specialist
GIS HireRight
01.2017 - 09.2022
Insurance Underwriter
Amica
05.2007 - 10.2015
High School Diploma -
Marshall Senior High School
Business Administration
Wiley College
BBA - Business Administration
Strayer University
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