Crysta Hermosillo-Morales
Bakersfield,CA
Summary
Energetic and customer-focused server with five years of experience in providing exceptional dining experiences in fast-paced, high-end restaurants. Adept at delivering excellent service while ensuring guest satisfaction through menu knowledge, attentive service, and efficient multitasking. Passionate about creating memorable moments for guests, with a keen eye for detail and the ability to work well under pressure. Skilled in upselling, handling special requests, and building strong rapport with guests. Eager to contribute to the dynamic team at Hard Rock Fine Dining and enhance the guest experience with my strong communication, problem-solving skills, and commitment to excellence.
Overview
5
5
years of professional experience
Work History
Server/Bartender
Red Lobster Restaurant
01.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Mix and serve alcoholic and non-alcoholic beverages to guests.
- Engage with guests at the bar, offering recommendations and maintaining a fun, upbeat atmosphere.
Server
Huckleberry's Restaurant
02.2024 - 08.2024
- Greet guests as they arrive, making them feel welcome and comfortable from the moment they walk in.
- Be knowledgeable on the full menu, including daily specials, to provide recommendations.
- Take guest orders accurately and enter them into the POS.
- Check in with guests during their meal to ensure satisfaction and handle any requests or concerns with a positive attitude.
- Recommend additional items or upgrades to increase sales .
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Server
Texas Roadhouse
02.2021 - 12.2023
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Host
La Costa Mariscos
03.2020 - 12.2020
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Contributed to team success through effective communication and cooperation with coworkers and management.
Education
High School Diploma -
North High School
Bakersfield, CASkills
- Reliable commitment to tasks
- Exceptional customer service
- Cash handling
- Guest engagement
- Friendly professional demeanor
- Communication skills
- Multitasking
- Great at problem solving and finding solutions
- Working great with FOH and BOH staff
- Forming friendships equaling to returning guests
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Server
Huckleberry's Restaurant
02.2024 - 08.2024
Server/Bartender
Red Lobster Restaurant
01.2024 - Current
Server
Texas Roadhouse
02.2021 - 12.2023
Host
La Costa Mariscos
03.2020 - 12.2020
High School Diploma -
North High School
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