Jaclyn Izinicki

Pleasantville,NY

Summary

Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.

Overview

2027

years of professional experience

Work History

Server / Bartender

Golfzon Social (Seasonal Position)

Scarsdale, NY

2025 - Current

Cultivated strong relationships with regular patrons, fostering a welcoming atmosphere that promoted customer loyalty and repeat visits.
Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.
Enhanced team efficiency, collaborating effectively in high-pressure settings.

General Manager

Southern Table

Pleasantville, NY

2021 - 2025

Managed all aspects of daily operations to enhance customer experience and drive sales performance.
Directed team of 20+ front-of-house employees, focusing on training initiatives to elevate service standards and ensure operational reliability.
Oversaw hiring, onboarding, scheduling, and performance coaching, reducing turnover and improving employee productivity
Designed and implemented labor schedules to effectively manage payroll expenses while ensuring high service quality.
Directed catering operations and private events, managing logistics for flawless execution.
Analyzed customer flow and developed reservation strategies to increase peak-hour revenue and streamline seating arrangements.
Resolved guest escalations with professionalism, enhancing customer retention and loyalty.
Maintained compliance with all health, sanitation, and workplace safety standards

Waitstaff / Bartender

Rye Grill & Bar

Rye, NY

2009 - 2021

Facilitated outstanding guest experiences in bustling dining settings by effectively managing large party sections.
Supported private events and banquet functions serving 50+ guests, ensuring efficient execution and guest satisfaction
Bartended in fast-paced service periods, producing high-quality beverages while maintaining speed and accuracy
Increased check averages through strategic upselling of food, wine, and cocktails
Trained new service staff on menu knowledge, POS procedures, and service expectations
Consistently delivered excellent service in fast-paced, high-revenue shifts
Helped drive increased food and beverage sales through strong guest engagement and upselling techniques
Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.

Education

Hospitality And Tourism Management

Florida Atlantic University

Boca Raton

Skills

Reliable Commitment to Tasks
Restaurant Operations
Team Leadership
Staff Hiring & Training
Catering & Events

Guest Satisfaction
Bartending
POS Systems
Upselling Strategies
Profit Improvement

Leadership Strengths

Revenue Optimization
Team Development
Guest Retention
Operational Efficiency
Cost Control
Service Excellence
Event Execution

Timeline