Years of Project Management
Crysta Wille
Project Professional
Richfield,MN
How to Reach Me
651.485.8653
CrystaWille@gmail.com
Summary
Forward-thinking project management specialist confident in leading team members, managing schedules and coordinating resources. Keeps projects on-track with decisive supervision and quick problem-solving. Persuasive in communicating and negotiating with internal team members, vendors and other stakeholders.
Overview
23
23
3
3
Certificates
7
7
Years using Agile / Scrum / Kanban
19
19
Years using Waterfall and SDLC
Work History
Senior Project Manager
Elign at RSM
Minneapolis, MN
09.2022 - 04.2023
- Major outcome - bring 7 at risk integrations for HCM with Workday back into program timelines and successfully tested before May 1 2023
- Constructed a test process for 140 downstream applications that consume Active Directory or Identity Management to complete development and test for Workday conversion
- Led teams to complete data mapping Enterprise Service Bus subscriptions and ODS for new Workday data usage in RSM via API batches and pulls
Project Consultant
Elign at Medica
Minnetonka, MN
03.2023 - 08.2023
- Major Outcome - refactor claims deliverables for major merger between Medica and Dean Health to feed into a large Release Train SAFe program
- Built the roadmap, budget and resource plan for two claims teams and provided quarterly features and risk mitigation for the teams to the program
Scrum Master
Western National Insurance
Edina, MN
07.2018 - 03.2022
- Outcome: Large implementation of Billing Center (GW 10) serving as Scrum Master for two teams fully transforming old mainframe home grown system to a cloud hosted platform
- Key deliverable: data science metrics modeling for commercial pricing
- Led an agile team in bringing in-house data metrics for determining commercial pricing and eliminating a monthly prescription for 45 data points
Senior Project Consultant
Harbinger Partners at BCBS of Minnesota
Eagan, MN
01.2018 - 07.2018
- Outcomes - MN DHS Regulatory Reporting and CMS Regulatory Reporting conversion to Amerigroup for 2018 Medicaid (Savings of $500K annually)
Senior Project Management Consultant
TEK Systems at Prime Therapeutics
Bloomington, MN
03.2017 - 01.2018
- Outcomes - Joint Venture Walgreens and Prime (worth $1 billion) executed for Specialty Pharmacy Mail Services
- Walgreens Mail Service – reporting needs for Performance Guarantees for Call Center, Operational, Transitional and Book of Business using JV data feeds and Performance Quality Management (PQM) system
- Digital Channel rebranding for Prime to Alliance Rx Walgreens Prime for Specialty and Mail services.
Senior Program Consultant – IT Stability
Genesis 10 consultant at Moneygram International
St. Louis Park, MN
10.2016 - 02.2017
- Outcomes: Primary tactical project delivery for 2 of 4 core stability areas: Measurements (KPIs) and Document Management ($1.5 million)
- Deliverable: Build an 18 month roadmap for rollout to a production site for display of reports
- Led an agile team that created programs to monitor cash usage in Poland (later applied to all countries) to better determine cash flow and hardware needs using data previously not used for utilization
Scrum Master/Senior Project Manager
Anchor Bank
Apple Valley, MN
05.2016 - 09.2016
- Short-term, backfilling maternity leave), HRIS Replacement ($350K)
- Velocity Dynamic Overdraft Limits ($1.25M)
- EMV Cards and ATM ($195K)
Program Management Consultant – Accumulators Program
York Solutions at Prime Therapeutics
Eagan, MN
05.2015 - 05.2016
- Outcomes - Managed 18 technical work streams on a $7.1-million-dollar budget to ensure claim handling with enhanced coordination of benefits between pharmacy and medical benefits for the Affordable Care Act
- Core teams included Data Warehouse, Data Analytics, and Architecture teams
- Responsible for monthly financial variance reporting, resource reservation, over/under burning and risk mitigation along with normal monitor and control for all technical delivery on a program level effort.
Senior IT Program Manager
Blue Cross Blue Shield of MN
Eagan, MN
12.2012 - 04.2015
- Outcomes: ICD-10 Remediation for STAR Claims ($8.2M) by managing 28 assets for 2013, 2014 and 2015 for claim readiness to handle ICD-10 codes in claims processing, payment and grouper pricing
- Worked with vendor software (Burgess) for Medicare pricing
- Release management, budget, development, issue management, and status management.
Project Management Consultant
Regis Corporation
Edina, MN
06.2012 - 12.2012
- Rescue project to ensure year end readiness for Multi-Worksite Reporting and automation of Outsource ADP Unemployment and Work Verification
- Executive Strategic Summary for ADP Time and Labor analyzing cost per payroll run against cost of outsourcing including an assessment of effort to date, rollout for Shortcuts POS devices to be used as time clocks, reporting and change management.
Project Management Consultant
Best Buy Co, Global Business Services
Bloomington, MN
09.2011 - 09.2012
- Manage multiple projects through entire life cycle of implementation and add on services ($2.0M): Connecticut Sick Time, Vacation Cashout to move to Paid Time Off
Project Management Consultant
University of Minnesota
Minneapolis, MN
04.2011 - 09.2011
- Manage two software package installations (<$750K): Accela – building code inspections and permit management system and Radiologistix, a Nuclear Regulatory Commission required software to track the life of radioactive isotopes within the University and Hospital systems state wide.
Senior Project Manager
Ceridian Employer Services
Bloomington, MN
05.2008 - 04.2011
- Significant PTO projects for ACCO Brands LLC with the following features:
- Union fiscal plan with a minimum hour threshold and purchase option
- Bi-weekly hourly plan with a vacation purchase, earned paid time, sick time and carry over
- Executive vacation cash-out option and deferred paid days off
- Reporting (on demand, quarterly and annual)
- Files used for Fidelity 401K match of hours worked and Hewitt for benefits earned
Project Manager II - Information
TCF Bank
Minneapolis, MN
10.2007 - 05.2008
- Outcomes: Rolled out a new commercial loan application replacement project ($5.1M) with Fiserv with a team of 45 internal resources and 12 vendor resources. Included setting up disaster recovery for the new system and training for a staff of 280
Project Manager/Business Analyst
Ameriprise Financial
Minneapolis, MN
11.2006 - 10.2007
- Outcomes: Year end tax updates for 3 advisory platforms: Morningstar’s Advisor Workstation (AWS) in-house web advisory with APEX and desktop advisory application (FASware)
Senior Project Manager
US Bancorp
St. Paul, MN
07.2000 - 11.2006
- Outcomes: Compliance Triple DES for Cirrus Network including Hardware upgrades to the ATM fleet, HSM system (Atalla 11000 including new Atalla Key Block), and Tandem Series S; Project brought in on time, within budget of $1.5 million. Managed a team of 150 resources across multiple lines of the bank, including external vendors.
- Other deliverables: Network Services consolidation with US Bank-Genpass and Fastbank Free network members with the MoneyPass surcharge free network for the bank resulting in an increased revenue stream of nearly $65 million
Education
Master of Arts - Ethics
Lutheran School of Theology
Bachelor of Arts - Biology
Gustavus Adolphus College
Skills
- Project Planning
- Stakeholder Relations
- Budget Control
- Verbal and Written Communication
- Performance Monitoring
- Agile Methodologies
- Project Goals and Milestones
- Team Leadership
- Project Management Software
- ERP Software
- Conflict Resolution
Certification
- Certified Scrum Master, Scrum Alliance - August 23 2016 #000558833
- Professional Scrum Master, Scrum.org - December 16 2020 #605921
- Professional Scrum with Kanban, Scrum.org - October 28 2021 #716342
Timeline
Project Consultant
Elign at Medica
03.2023 - 08.2023
Senior Project Manager
Elign at RSM
09.2022 - 04.2023
Scrum Master
Western National Insurance
07.2018 - 03.2022
Senior Project Consultant
Harbinger Partners at BCBS of Minnesota
01.2018 - 07.2018
Senior Project Management Consultant
TEK Systems at Prime Therapeutics
03.2017 - 01.2018
Senior Program Consultant – IT Stability
Genesis 10 consultant at Moneygram International
10.2016 - 02.2017
Scrum Master/Senior Project Manager
Anchor Bank
05.2016 - 09.2016
Program Management Consultant – Accumulators Program
York Solutions at Prime Therapeutics
05.2015 - 05.2016
Senior IT Program Manager
Blue Cross Blue Shield of MN
12.2012 - 04.2015
Project Management Consultant
Regis Corporation
06.2012 - 12.2012
Project Management Consultant
Best Buy Co, Global Business Services
09.2011 - 09.2012
Project Management Consultant
University of Minnesota
04.2011 - 09.2011
Senior Project Manager
Ceridian Employer Services
05.2008 - 04.2011
Project Manager II - Information
TCF Bank
10.2007 - 05.2008
Project Manager/Business Analyst
Ameriprise Financial
11.2006 - 10.2007
Senior Project Manager
US Bancorp
07.2000 - 11.2006
Master of Arts - Ethics
Lutheran School of Theology
Bachelor of Arts - Biology
Gustavus Adolphus College
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