Crystal Adams

Manage daily operations and staff schedules for pediatric medical office, ensuring efficiency.

• Supervise shift scheduling, duty assignments, and employee attendance tracking.
• Coordinate patient appointments and maintain electronic health records system to ensure seamless patient flow.
• Handle customer service inquiries and resolve complaints promptly to enhance patient satisfaction.
• Execute opening, closing, and shift change procedures to uphold operational standards.
• Monitor payroll data and timekeeping for accurate compensation.
• Generate detailed reports on project activities for management review to support informed decision-making.
• Manage budgeting for office supplies.
• Ensure patient safety and overall best experience.

• Performed patient check-in and check-out, collecting co-payments and streamlining the process.
• Verified scheduled appointments with patients, gathering necessary details to facilitate smooth visits.
• Handled incoming calls from patients and medical offices, ensuring timely responses to inquiries.

• Coordinated patient scheduling and confirmed appointments for ENT consultations to optimize clinic workflow.
• Verified insurance coverage and processed information for patient visits to ensure seamless access to care.
• Collected and recorded patient medical histories and vital signs with precision.
• Assisted physicians during examinations and procedures in a high-volume office setting.
• Maintained cleanliness and organization of examination rooms and front office area.
• Facilitated prior authorization requests for diagnostic imaging studies and specialty medications to support timely patient treatment.
• Processed referrals to specialists or other healthcare providers promptly.
• Prepared treatment rooms by cleaning surfaces and restocking necessary supplies.