Crystal Adkisson
Decaturville,TN
Summary
Professional with 25 years of experience in customer service and office administration. Expertise in customer support principles, troubleshooting, and problem-solving. Proficient in management, technical support, and field service operations, complemented by strong communication and leadership abilities. Dedicated to enhancing customer satisfaction and supporting team success.
Overview
21
21
years of professional experience
Work History
Field Service Operations
TDS Telecom
Parsons, Tennessee
01.2016 - Current
- Coordinated communication between customers and 25 technicians to optimize work order scheduling and resolve trouble tickets efficiently.
- Maintained accuracy in updating customer records and confidential information.
- Streamlined ordering and inventory tracking processes for critical supplies across four West TN locations.
- Maintained safety logs and organized training records to ensure compliance for new technician hires.
Office Manager
Tinin Contracting ompany
Clifton , TN
08.2010 - 01.2016
- Coordinated scheduling for drivers, construction workers, and clients to streamline operations and improve order accuracy.
- Executed hiring and onboarding processes for new employees across two companies, including payroll and benefits management.
- Reconciled accounts payable and receivable, ensuring accurate financial records and timely reporting.
- Resolved client inquiries through phone, email, and in-person interactions, enhancing customer satisfaction.
Billing Specialist
AmPharm Pharmacy
Parsons, TN
05.2005 - 02.2009
- Prepared itemized monthly invoices and comprehensive billing reports for 12 facilities and various patient accounts.
- Processed insurance claims and verified patient eligibility for services, ensuring timely access to care across 12 facilities.
- Provided prompt, friendly customer service to patients and responsible parties, resolving billing inquiries effectively.
- Executed accurate data entry for confidential patient and facility information, maintaining data integrity.
Skills
- Work order coordination
- Supply chain management
- Safety standards adherence
- Budget management
- Payroll processing
- Issue resolution
- Client relations management
- Communication coordination
Timeline
Field Service Operations
TDS Telecom
01.2016 - Current
Office Manager
Tinin Contracting ompany
08.2010 - 01.2016
Billing Specialist
AmPharm Pharmacy
05.2005 - 02.2009