Summary
Overview
Work History
Education
Skills
Timeline
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Crystal Alfaro

Dallas,TX

Summary

Accomplished Lead Bartender with a proven track record at Toloa, enhancing customer satisfaction and exceeding sales goals through expert beverage preparation and inventory management. Skilled in fostering positive work environments and streamlining operations, I bring a blend of reliable service and the ability to attend to multiple customers efficiently, achieving consistent results.

Overview

7
7
years of professional experience

Work History

Lead Bartender

Toloa
11.2023 - Current
  • Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
  • Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
  • Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
  • Upsold daily specials and beverage promotions to exceed daily sales goals.
  • Enhanced customer satisfaction by providing exceptional service and crafting high-quality beverages.
  • Maintained a clean and well-organized bar area, ensuring compliance with sanitation standards and enhancing guest experience.
  • Managed cash handling procedures accurately, reducing discrepancies in daily financial reports.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.

Bartender

Ruins
01.2023 - 11.2023
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.

Lead Bartender

Coupes Champagne Bar
09.2022 - 07.2023
  • Delivered exceptional customer experiences through personalized service offerings tailored to individual preferences.
  • Fostered a positive work environment to improve team morale and productivity levels.
  • Streamlined operations for increased efficiency by identifying areas of improvement in workflow processes.
  • Boosted customer satisfaction by implementing effective communication strategies and addressing concerns promptly.

GM

Whitehall Exchange
09.2017 - 09.2022
  • Delivered exceptional customer experiences through personalized service offerings tailored to individual preferences.
  • Streamlined operations for increased efficiency by identifying areas of improvement in workflow processes.
  • Achieved sales targets consistently by employing persuasive negotiation techniques and building strong relationships with key clients.
  • Boosted customer satisfaction by implementing effective communication strategies and addressing concerns promptly.

Education

Associates - Business

Utpa
Edinburg, TX

Skills

Menu memorization

Timeline

Lead Bartender

Toloa
11.2023 - Current

Bartender

Ruins
01.2023 - 11.2023

Lead Bartender

Coupes Champagne Bar
09.2022 - 07.2023

GM

Whitehall Exchange
09.2017 - 09.2022

Associates - Business

Utpa

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Crystal Alfaro