Crystal Amos
Indianapolis,IN
Summary
Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Data Analyst
Insight Global
Indianapolis, Indiana
11.2023 - 07.2024
- Inputted data into computer system to ensure accuracy and completeness of records.
- Validated customer information, such as addresses and contact numbers.
- Performed data entry tasks including keying in numerical or alphanumerical information from source documents into databases.
- Maintained client confidence by keeping information confidential.
- Identified errors in the data entry process and corrected them promptly.
- Reviewed completed work for accuracy before submitting it to supervisor for review.
- Entered large volumes of data quickly with a high degree of accuracy.
Data Entry Specialist
TalentoHCM
Coral Gables, FL
01.2023 - 10.2023
- Inputted data into computer system to ensure accuracy and completeness of records.
- Validated customer information, such as addresses and contact numbers.
- Performed data entry tasks including keying in numerical or alphanumerical information from source documents into databases.
- Executed daily back-up procedures for all entered data.
- Maintained client confidence by keeping information confidential.
- Identified errors in the data entry process and corrected them promptly.
- Reviewed completed work for accuracy before submitting it to supervisor for review.
Mission Support Specialist
Professional Management Enterprises
Indianapolis, Indiana
06.2020 - 07.2022
- Provided administrative and logistical support to project teams.
- Maintained security clearance records, personnel files, and other confidential documents.
- Assisted in the preparation of reports on mission activities and outcomes.
- Managed communication between mission personnel and external stakeholders.
- Updated databases with relevant information related to missions operations.
- Provided technical assistance to ensure that all equipment used during missions was functioning properly.
- Ensured compliance with applicable laws and regulations governing mission operations.
- Maintained positive working relationship with fellow staff and management.
Education
Master of Science - Psychology
University of Phoenix
Arizonia03-2023
Bachelor of Science - Criminal Justice
University of Phoenix
Arizonia03-2020
Skills
- Data transcription
- Database Maintenance
- Data reporting
- Data auditing
- Spreadsheet Management
- Data input
- Collecting information
- Verifying data accuracy
- Spreadsheet Creation
- Error identification
- Data Processing
Certification
LOMA ACS (Associate of Customer Service) designation 2010
Timeline
Data Analyst
Insight Global
11.2023 - 07.2024
Data Entry Specialist
TalentoHCM
01.2023 - 10.2023
Mission Support Specialist
Professional Management Enterprises
06.2020 - 07.2022
Master of Science - Psychology
University of Phoenix
Bachelor of Science - Criminal Justice
University of Phoenix
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