Crystal Andrew
Washington,NC
Summary
Accomplished Staff Development Nurse with expertise in quality improvement and nursing informatics. Skilled in aligning training initiatives with organizational goals and enhancing team member development, ensuring compliance with best practices in healthcare delivery.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Staff Development Nurse
ECU Health Home Health & Hospice
Greenville, NC
05.2017 - Current
- Develop and implement training programs for nursing, therapy and nursing assistant team members to enhance clinical competencies.
- Provides clinical and documentation training for all team members. (EPIC)
- Collaborates with interdisciplinary teams to improve patient care strategies and outcomes.
- Conduct regular assessments of educational needs to align training with organizational goals.
- Facilitate training sessions focused on best practices in home health and hospice care delivery.
- Organizes ongoing professional development opportunities to expose staff members to emerging trends in healthcare practice.
- Provides coverage for orientation sessions for new hires, ensuring comprehensive understanding of protocols and procedures.
- Creates and maintain educational documentation that support ongoing nurse development initiatives.
- Contributes to the creation of departmental policies and procedures by collaborating with leadership teams, ensuring consistency across all office locations.
- Plans, develops, provides, and evaluates educational training sessions to include annual requirements and skills fair for multiple disciplines.
- Participates in agency quality improvement priorities.
Home Health Case Manager
Vidant Home Health & Hospice
Washington, NC
02.2011 - 05.2017
- Conducted comprehensive patient assessments to develop individualized care plans.
- Participated in interdisciplinary team meetings to discuss patient progress and adjust care strategies.
- Trained and mentored new staff on case management protocols and documentation practices.
- Ensured compliance with regulatory standards and best practices in home health care delivery.
- Managed complex caseloads, prioritizing urgent needs and optimizing resource allocation.
Assistant Nurse Manager, Operating Room
Pitt County Memorial Hospital
Greenville, NC
04.2007 - 08.2010
- Led operating room staff in delivering high-quality patient care and improving safety protocols.
- Collaborated with interdisciplinary teams to optimize patient flow and reduce wait times.
- Managed staffing schedules effectively, ensuring adequate coverage for all shifts and minimizing overtime costs.
- Facilitated regular performance evaluations and feedback sessions, promoting professional development among disciplines.
- Oversaw compliance with regulatory standards, maintaining accreditation status through thorough audits and inspections.
- Resolved conflicts among staff members by employing effective communication techniques and seeking mutually beneficial solutions when issues arose.
- Collaborated with other departments to streamline processes and enhance interdisciplinary teamwork, ultimately improving continuity of care for patients.
- Participated in hospital-wide initiatives aimed at improving overall patient experience and satisfaction levels.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
Education
Associate of Science - Nursing
Pitt County Community College
Greenville, NC05.2001
Skills
- Clinical documentation
- Quality improvement
- Accreditation standards
- Nursing informatics (EPIC credentialed trainer)
- Learning opportunities
- Attention to detail
- Licensure and certification monitoring
- Staff development program
- Document maintenance
- SPICE NC Infection Control Certification
- Simulation training
- Teamwork and collaboration
Certification
- American Heart Association, CPR Instructor
- Crisis Prevention Institute Certified Instructor
Timeline
Staff Development Nurse
ECU Health Home Health & Hospice
05.2017 - Current
Home Health Case Manager
Vidant Home Health & Hospice
02.2011 - 05.2017
Assistant Nurse Manager, Operating Room
Pitt County Memorial Hospital
04.2007 - 08.2010
Associate of Science - Nursing
Pitt County Community College