CRYSTAL CARDONA
Lake Wales
Summary
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
28
28
years of professional experience
Work History
Member Services Representative
Welldynerx
Lakeland
2019.11 - Current
- Provided customer service support for incoming calls related to pharmacy insurance inquiries and mail order prescription delivery for members, dialysis clinics, patients, and pharmacies
- Assisted with claims processing, formulary inquiries, and prior authorization requests to ensure timely resolution of member issues
- Performed data entry for prescription orders in a pharmacy setting
Sales and Shipping Representative
Spin Magnetics
Lake Wales
2013.01 - 2019.12
- Received business customer specifications for customized inductors and coils; coordinated with purchasing department and president for pricing approval
- Managed invoicing, prepared certifications of compliance, and created packing lists to support shipping processes
- Packed and arranged domestic and international shipments using DHL, FedEx, and UPS to ensure timely delivery
- Administrative duties of data entry, Accounts Receivable and Payables, Excel, Microsoft Office, and maintaining files
- Organized and stocked receivables and custom-made parts to facilitate efficient inventory management.
Treasury Management Client Specialist
SunTrust
Orlando
2001.09 - 2012.10
- Transferred funds for deposit accounts and commercial loans while resolving customer service inquiries related to these accounts.
- Assisted relationship managers and administrative assistants with research for commercial account requests submitted by fax, email, or telephone, including complex deposit reconstructions and encoding errors.
- Provided telephone backup support for wire department, ACH department, and business banking line, referring customers to SunTrust mortgage, auto loans, credit cards, and personal loans.
Small Business Consultant
Sprint
Orlando
2000.01 - 2001.09
- Provided expert recommendations to clients for optimizing business operations and equipment usage, leading to improved client outcomes.
- Established new accounts and resolved account errors, enhancing client satisfaction and account accuracy.
- Responded to customer inquiries about orders, billing, and technical issues, ensuring timely and accurate resolutions.
Cashier Supervisor
Target
Orlando
1999.01 - 2000.01
- Ensured high-quality service at front lanes and customer service desk
- Grade cashiers work performance and accuracy
- Managed customer relations and escalated issues to management
- Investigate exchanges and refund discrepancies
- Schedule lunch and breaks for cashiers and cart attendants
- Executed opening and closing procedures for store front lane operations store front lane operations
Education
High School Diploma -
Brevard County
Rockledge, FL1997-03
Skills
- Customer service and support
- Call Center operations
- Pharmacy insurance
- Claims processing
- Order Fulfillment
- Data Entry
- Banking
- Commercial Loan Processing
- Funds transfer management
- Electronic banking systems
- Finance
- Relationship management
- Accounts Receivable and Payable
- Invoicing and billing
- Shipping and receiving
- Salesforce proficiency
- Microsoft Office and Excel
Timeline
Member Services Representative
Welldynerx
2019.11 - Current
Sales and Shipping Representative
Spin Magnetics
2013.01 - 2019.12
Treasury Management Client Specialist
SunTrust
2001.09 - 2012.10
Small Business Consultant
Sprint
2000.01 - 2001.09
Cashier Supervisor
Target
1999.01 - 2000.01
High School Diploma -
Brevard County