Crystal Anthony
Memphis,TN
Summary
To be a part of an organization that promotes professional growth and development.
Overview
10
10
years of professional experience
1
1
Certification
Work History
PATH Care Manager
CMI Healthcare Services
08.2023 - 08.2024
- Homeless Street Outreach
- Linkage to mental health services for persons experiencing homelessness
- Coordinated referrals to specialists, hospitalizations, ER visits, ancillary testing, and other enabling services for patients.
- Established and maintained relationships with clients, families and community partners to coordinate services to meet client's needs.
- Assessed cases and planned strategies for enhancing care.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Established and maintained relationships with clients, families and community partners to coordinate services to meet client's needs.
- Educated clients and families on community resources, treatment options and health care services to better manage conditions.
- Arranged transportation
Fulfillment Associate
MACY'S
11.2022 - 06.2023
- Customer Service Associate, Picked, packaged, and shipped online orders, Sales experience, Strong customer service
Dispatcher
PRIME FLIGHT AVIATION
02.2022 - 09.2022
- Communicated effectively with clients, maintenance, and employees to ensure accurate and timely customer service
- Managed incoming calls and customer inquiries in an office setting
- Logged service requests and input documents into FedEx database
- Managed employee workload and distributed work assignments daily
Caregiver
SENIOR SOLUTIONS HOME CARE
08.2021 - 01.2022
- Aided patients with hygiene maintenance, Maintained a safe, clean, healthy environment, Provided companion care, Helped patients manage their medications, Documented and logged care, Community escort
Home Health Aide
PUBLIC PARTNERSHIPS LLC
11.2016 - 11.2019
- Provided health care and companion services in residential setting
- Maintained daily records of patient health status, conditions, and progress
- Acted as a liaison between patients, therapists, and home health doctors when necessary
- Assisted patients with bathing, dressing, eating, and ambulation,
- Escorted patients to appointments
- Planned, prepped, and served meals to patients daily
- Administered prescribed medications according to my scope of practice, Administered G-tube feedings, Completed light housekeeping
- Provided mobility assistance such as walking and regular exercising.
- Administered medication as directed by physician.
- Assisted disabled clients to support independence and well-being.
Team Lead
BURGER KING
01.2015 - 05.2016
- Maintained high standards of customer service, Communicated clearly and positively with customers, coworkers, and management, Resolved complaints promptly and professionally, Built and maintained clientele through friendly interactions, Processed payments and handled currency, Filled customer orders timely and accurately, Organized store products, Managed fast paced operations, Assisted with inventory control
Education
Bachelor of Arts - Psychology
University of Memphis
Memphis, TN12.2025
Bachelor of Science -
UNIVERSITY OF MEMPHIS
Memphis, TN05.2021
Skills
- Customer Service
- Homeless Outreach
- Resource Management
- Case assessments
- Resource Utilization
- Medical chart documentation
- Care Planning
- Referral management
- Service Coordination
- Strong Verbal and Written Communication
- Time Management
- Problem Solving
- Excel
- PowerPoint
- Word
- Inventory Control and Auditing
- Palletizing
- Product Packaging
- Invoice Verification
- RFID Tracking
- Loss Prevention
Certification
Mental Health First Aide
Timeline
PATH Care Manager
CMI Healthcare Services
08.2023 - 08.2024
Fulfillment Associate
MACY'S
11.2022 - 06.2023
Dispatcher
PRIME FLIGHT AVIATION
02.2022 - 09.2022
Caregiver
SENIOR SOLUTIONS HOME CARE
08.2021 - 01.2022
Home Health Aide
PUBLIC PARTNERSHIPS LLC
11.2016 - 11.2019
Team Lead
BURGER KING
01.2015 - 05.2016
Bachelor of Arts - Psychology
University of Memphis
Bachelor of Science -
UNIVERSITY OF MEMPHIS
Mental Health First Aide
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