Crystal Arias
Orlando,USA
Summary
Detail-oriented Administrative Assistant with experience in optimizing workflow and enhancing communication within office environments. Expertise in managing schedules, correspondence, and records to support operational efficiency. Committed to fostering positive team dynamics and streamlining processes for improved organizational effectiveness.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Administrative Office Assistant / Office Services
Becker and Poliakoff P.A.
Orlando, FL
06.2025 - 08.2026
- Assisted Office Manager with office projects to ensure timely completion.
- Assisted with vendor invoice processing.
- Assists with review of office operation invoice and enters them for payment.
- Managed daily attendance email communications.
- Assist with UKG review.
- Supported CA/DA in preparing for seminar workshops.
- Organized and maintained file room for efficient document retrieval.
- Coordinated retrieval and return of files from remote storage.
- Recorded certified return receipts and signatures for litigation purposes.
- Process daily outgoing U.S. mail and interoffice FedEx packages and delivers to the appropriate locations.
- Conducts mailroom operations,opens, sorts, nd scan invoicing mail and packages for distribution in the absence of the receptionist.
- Coordinated service for copiers and printers and replaced toner.
- Coordinates mid-level IT support for the office, including handling assignments and return of Firm IT Equipment.
Receptionist
Becker and Poliakoff P.A.
Orlando, FL
05.2023 - 06.2025
- Welcomed visitors at front desk, providing assistance and information. and ensured a welcoming atmosphere at the front desk.
- Ensured timely delivery of correspondence by managing incoming mail. and distributed correspondence to relevant departments.
- Responded to incoming calls, directing inquiries to appropriate personnel., took messages, and transferred calls to appropriate departments or personnel.
- Ensured a clean and organized reception area for visitors. by organizing materials and tidying up furniture.
ADMINISTRATIVE ASSISTANT
The 5th Floor
Orlando, USA
02.2021 - 11.2022
- Operated multi-line phone system to route calls, deliver messages, and greet visitors.
- Scheduled office meetings and client appointments for staff teams efficiently.
- Prepared communications including memos, emails, invoices, and reports.
- Ensured efficient mail delivery by collating and distributing incoming correspondence.
- Developed employee schedules to maintain adequate coverage based on projected demands.
- Managed accounts and executed bookkeeping tasks accurately.
- Assisted customers in assessing needs while staying informed on consumer preferences.
- Supported marketing events through setup, organization, and supply preparation.
RECEPTIONIST
Zenith Lighting
Orlando, USA
05.2017 - 03.2020
- Serves visitors by greeting, welcoming, and directing them appropriately.
- Informed company personnel of visitor arrivals to ensure timely reception.
- Maintained safe and clean reception area by adhering to established procedures and regulations.
- Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
- Coordinated travel accommodations for staff and visitors to enhance efficiency of out-of-town engagements.
- Processed transactions, including checks, cash and credit purchases or refunds.
Lead Receptionist
Toyota of Orlando
Orlando, Florida
05.2015 - 05.2017
- Greeted and welcomed visitors, clients, and customers in a friendly and professional manner.
- Managed front desk operations to facilitate efficient visitor flow and enhance guest experience.
- Answered, screened, and forwarded incoming phone calls, ensuring timely communication across multi-line telephone systems.
- Handled customer inquiries and resolved issues promptly.
- Trained new reception staff on procedures and systems, improving onboarding process and team readiness.
- Assigned work tasks to subordinate receptionists and monitored their performance.
- Achieved promotion from Service Cashier to Lead Receptionist in 2015 due to exceptional performance.
Education
High School Diploma -
Herbert H. Lehman High School
The Bronx, NY06-2010
Skills
- Microsoft Office proficiency
- Office management
- Coordination
- Organizational skills
- Attention to detail
- Time management
- Problem-solving
- Interpersonal communication
- Written communication
- Verbal communication
Certification
- Certified Notary Public
Timeline
Administrative Office Assistant / Office Services
Becker and Poliakoff P.A.
06.2025 - 08.2026
Receptionist
Becker and Poliakoff P.A.
05.2023 - 06.2025
ADMINISTRATIVE ASSISTANT
The 5th Floor
02.2021 - 11.2022
RECEPTIONIST
Zenith Lighting
05.2017 - 03.2020
Lead Receptionist
Toyota of Orlando
05.2015 - 05.2017
High School Diploma -
Herbert H. Lehman High School