Crystal Armer
Lowell,AR
Summary
Registered Medical Assistant with 20 years in healthcare, specializing in family medicine and fertility. Proficient in patient intake, phlebotomy, and insurance verification, while delivering compassionate care and collaborating with multidisciplinary teams to enhance patient experiences in fast-paced clinical settings.
Overview
1
1
Certification
19
19
years of professional experience
Work History
Financial Navigator
Kindbody
01.2024 - 07.2026
- Verified insurance eligibility and obtained prior authorizations for fertility treatments and procedures.
- Educated patients on insurance benefits, financial responsibilities, and payment options to enhance understanding and decision-making.
- Coordinated care among physicians, nursing staff, billing departments, laboratories, and insurance carriers to ensure timely treatment delivery.
- Resolved insurance and billing concerns while maintaining HIPAA compliance and accurate documentation.
- Built trusting relationships with patients through compassionate guidance during emotionally sensitive fertility treatment journeys.
Registered Medical Assistant
Kindbody
10.2022 - 01.2024
- Roomed patients, obtained comprehensive medical histories, and recorded vital signs for fertility consultations and follow-up visits.
- Assisted physicians and nursing staff during examinations, ultrasounds, and fertility procedures.
- Performed high-volume phlebotomy for fertility hormone monitoring, diagnostic testing, and treatment protocols while ensuring specimen integrity and patient comfort.
- Coordinated laboratory testing, patient scheduling, referrals, and follow-up care to support seamless fertility treatment cycles.
- Collected, processed, labeled, and prepared laboratory specimens, ensuring compliance with established protocols for accurate diagnostics.
- Educated patients on medications, injections, and treatment plans, enhancing their understanding and adherence to physician instructions.
- Maintained accurate documentation within the electronic medical record (EMR).
- Maintained sterile exam rooms and prepared instruments while adhering to OSHA, infection control, and HIPAA standards.
- Supported patients throughout fertility treatment by providing compassionate clinical care and education during sensitive and emotionally significant healthcare experiences.
Office Coordinator
BoozmanHof
12.2021 - 10.2022
- Coordinated daily operations for specialty medical practice, ensuring smooth workflow and patient care.
- Scheduled appointments and procedures, optimizing provider calendars for maximum efficiency.
- Verified insurance eligibility and obtained prior authorizations.
- Maintained accurate patient records and medical documentation.
- Assisted with billing functions and office workflow coordination.
- Provided exceptional customer service, enhancing communication and support for physicians, staff, and patients.
Medical Assistant / Certified Nursing Assistant
Mercy Health
02.2014 - 08.2020
- Roomed patients, obtained comprehensive medical histories, recorded vital signs, and prepared patients for examinations and procedures.
- Assisted providers with examinations and minor procedures, facilitating effective patient education and engagement.
- Performed EKGs, urine drug screens, glucose testing, specimen collection, and phlebotomy support.
- Supported physicians in pain management clinics, float pool clinics, and hospital settings.
- Verified insurance coverage and obtained prior authorizations to ensure timely patient access to care and supported accurate medical billing and coding.
- Posted procedure charges, reviewed claim coding, and maintained documentation in compliance with HIPAA regulations.
- Collaborated with multidisciplinary healthcare teams to enhance patient safety and quality of care.
Certified Nursing Assistant
Bradford House Rehabilitation
08.2013 - 12.2013
- Monitored patient status and relayed critical changes to nursing team for timely intervention.
- Supported patients with mobility, hygiene, feeding, and daily living activities to promote independence and well-being.
- Provided compassionate care to enhance patient comfort and recovery in rehabilitation setting.
Certified Nursing Assistant
Ashley Health & Rehabilitation
12.2007 - 04.2012
- Recorded vital signs, monitored patient well-being, and communicated changes to nursing staff.
- Supported residents in activities of daily living, enhancing dignity and independence.
- Built compassionate relationships with residents and families to ensure quality long-term care.
Education
High School Diploma -
Rogers High School
Petra Allied Health
Springdale, ARSkills
- Fertility financial counseling
- Insurance verification
- Authorization management
- Insurance claims processing
- Revenue cycle management
- Claims review strategies
- Patient education
- Patient assessment
- EMR/EHR management
- Medical documentation
- HIPAA compliance
- Vital signs monitoring
- Specimen collection and processing
- Scheduling systems
- 10-key data entry accuracy
- Office Suite proficiency
- Microsoft Excel proficiency
- Microsoft Word expertise
- Microsoft Outlook usage
- Customer service
- Team collaboration skills
- Revenue cycle management
- 10-key data entry accuracy
Certification
- Registered Medical Assistant (RMA)
- Certified Professional Coder (CPC)
- Certified Nursing Assistant (CNA)
- Basic Life Support (BLS)
Timeline
Financial Navigator
Kindbody
01.2024 - 07.2026
Registered Medical Assistant
Kindbody
10.2022 - 01.2024
Office Coordinator
BoozmanHof
12.2021 - 10.2022
Medical Assistant / Certified Nursing Assistant
Mercy Health
02.2014 - 08.2020
Certified Nursing Assistant
Bradford House Rehabilitation
08.2013 - 12.2013
Certified Nursing Assistant
Ashley Health & Rehabilitation
12.2007 - 04.2012
High School Diploma -
Rogers High School
Petra Allied Health