Crystal Atwell
Rock Island,TN
Summary
A servant leader who is driven to help employees reach their full potential. Committed to fostering a vibrant and supportive work environment where every team member feels valued and appreciated. With a strong sense of ambition and integrity, brining exceptional organizational, communication and time management skills to every endeavor.
Overview
15
15
years of professional experience
Work History
Service Operations Leader
Ingersoll Rand
South Area
07.2025 - Current
- Managed daily operations to enhance workflow efficiency and service delivery.
- Collaborated with cross-functional teams to resolve customer inquiries and improve satisfaction.
- Implemented process improvements that strengthened customer satisfaction and reduced time to response and time to resolve.
- Leveraged CRM systems to manage customer interactions and maintain accurate records of service requests.
- Developed a high-performing team by providing ongoing training, coaching, and performance evaluations.
- Monitored key performance indicators to track operational success and identify areas for enhancement.
Service Training and Development Manager for NA
Ingersoll Rand
Davidson, NC
02.2024 - 05.2025
- Developed and implemented training programs to enhance Technician skills and knowledge.
- Created training materials and resources for various learning formats, including e-learning modules.
- Evaluated training effectiveness through feedback and performance assessments.
- Maintained accurate records of employee training progress and certifications for compliance purposes.
- Implementation of New CRM Sales Force (traveled to Customer Centers to training Service Coordinators and Technicians)
Chattanooga Service Supervisor
Ingersoll Rand
Rock Island, TN
04.2022 - 01.2024
- Supervised service technicians to ensure compliance with safety standards.
- Developed training programs for new staff to enhance service delivery and operational efficiency.
- Led regular performance reviews, providing constructive feedback to enhance team skills and capabilities.
- Successfully managed high-pressure situations, maintaining composure while finding solutions to customer complaints and inquiries.
- Recruitment, interviewing and selections of new technicians.
- Part of the team that created and implement new CRM Sales Force (brain storming sessions for business review, created scenarios to test and create training materials)
Servicec Coordiantion Team Lead
Ingersoll Rand
Rock Island, TN
02.2019 - 03.2022
- Led cross-functional teams to enhance operational efficiency and achieve project milestones.
- Developed and implemented process improvements, reducing workflow bottlenecks and increasing productivity.
- Mentored junior staff, fostering skill development and promoting a collaborative team environment.
- Analyzed performance metrics to drive strategic enhancements in service delivery and customer satisfaction.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
Financial Operations Analyst
Ingersoll Rand
Rock Island, TN
01.2018 - 01.2019
- Analyzed financial data to identify trends and recommend process improvements.
- Implemented new financial systems, improving accuracy in reporting and compliance adherence.
- Monitored performance metrics regularly, identifying areas for improvement and initiating corrective actions as necessary.
- Conducted risk assessments to identify potential vulnerabilities, recommending mitigation strategies to management.
- Served as a subject matter expert on company software systems, assisting colleagues with troubleshooting issues as they arose.
- Streamlined monthly financial close processes, reducing time spent on reconciliations and report generation.
Service Coordiantor
Ingersoll Rand
Chattanooga, TN
01.2013 - 01.2018
- Coordinated service schedules to optimize technician availability and enhance customer satisfaction.
- Managed service requests through CRM systems, ensuring timely follow-up and resolution.
- Analyzed customer feedback to identify service improvement opportunities and enhance overall experience.
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Coordinated with vendors and suppliers to maintain optimal inventory levels of tools, equipment, and parts required for services jobs.
Customer Sataisfaction and Operations Manager
Ingersoll Rand
Chattanooga, TN
09.2011 - 01.2013
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Analyzed and reported on key performance metrics to senior management.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Developed and implemented strategies to maximize customer satisfaction.
Education
Bachelor of Science - Business Management
University of Phoenix
Tempe, AZ04-2020
Skills
- Operational efficiency
- Incident management
- Workforce planning
- Team leadership
- Cross-functional coordination
- Service delivery
- Positive attitude
- Customer service
- Problem-solving
- Multitasking and organization
- Employee training and development
- Analytical thinking
- Conflict resolution
Accomplishments
- Achieved 2018 2nd quarter President's Award for Operations Excellences through effectively helping with NA Credit and Collections initiatives.
Timeline
Service Operations Leader
Ingersoll Rand
07.2025 - Current
Service Training and Development Manager for NA
Ingersoll Rand
02.2024 - 05.2025
Chattanooga Service Supervisor
Ingersoll Rand
04.2022 - 01.2024
Servicec Coordiantion Team Lead
Ingersoll Rand
02.2019 - 03.2022
Financial Operations Analyst
Ingersoll Rand
01.2018 - 01.2019
Service Coordiantor
Ingersoll Rand
01.2013 - 01.2018
Customer Sataisfaction and Operations Manager
Ingersoll Rand
09.2011 - 01.2013
Bachelor of Science - Business Management
University of Phoenix