Maria Lloyd
San Antonio,TX
Summary
Engaged professional with a strong background in customer support and community programs within large service organizations. Expertise in creating welcoming environments, assisting customers and staff, and solving problems while maintaining high service standards. Committed to enhancing customer experiences and supporting store operations to foster a positive shopping atmosphere.
Overview
4
4
years of professional experience
Work History
Senior Customer Service and Operations Leader
Air Force Services Center
Joint Base San Antonio-Lackland, TX
02.2022 - 06.2026
- Supported customer-focused programs and daily service operations for a large organization serving employees, families, and communities across multiple locations. Worked closely with leaders, staff, and customers to ensure services were delivered in a professional, helpful, and reliable manner.
- Responsible for supporting customer-focused programs and daily service operations for a large organization serving employees, families, and communities across multiple locations. Worked closely with leaders, staff, and customers to ensure services were delivered in a professional, helpful, and reliable manner.
- Supported teams responsible for delivering services in fast-paced, customer-centered environments.
- Facilitated courteous and efficient support for customers and staff. customers and staff received timely, accurate, and courteous assistance.
- Coordinated with staff and leadership to improve processes, support daily operations, and meet customer needs.
- Supported teams in delivering services in fast-paced, customer-centered environments, contributing to service quality and customer satisfaction.
- Assisted in overseeing services related to food operations, lodging, recreation, fitness, child and youth programs, and family support.
- Coordinated with staff and leadership to streamline processes, support daily operations, and effectively address customer needs.
- Demonstrated dependability, professionalism, and strong attention to detail while supporting large-scale service programs.
Education
Bachelor of Science - Organizational Leadership
Trident University International
Cypress, CA04.2019
Skills
- Effective communication
- Customer relations
- Staff supervision
- Scheduling coordination
- Employee development
- Sales support
- Operational efficiency
- Transaction Management
- Operational Compliance
- Performance Coaching
- Cashier/POS Support
- Friendly Communication
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Senior Customer Service and Operations Leader
Air Force Services Center
02.2022 - 06.2026
Bachelor of Science - Organizational Leadership
Trident University International
CUSTOMER SERVICE EXPERIENCE
- Experienced in helping people feel welcomed, respected, and supported.
- Comfortable answering questions, providing guidance, and directing customers to the right resources.
- Skilled at listening carefully to customer needs and offering helpful solutions.
- Able to remain calm and professional in busy or challenging situations.
- Experienced working with people from different backgrounds, age groups, and communities.
- Strong ability to support a team, assist where needed, and contribute to a positive work environment.
ADDITIONAL INFORMATION
- Available for part-time work.
- Strong interest in customer service and community-focused retail.
- Comfortable learning store systems, product locations, cashier procedures, and company standards.
- Reliable, professional, and committed to providing excellent customer experiences.