Kelsey Dumovich
Summary
Motivated student eager to apply classroom knowledge to real-world experiences, with a strong willingness to learn and contribute. Effective communicator with a collaborative mindset, ready to bring fresh perspectives and a strong work ethic to any team.
Overview
5
5
years of professional experience
Work History
Customer Service/Operations Team Leader
Target
Buffalo, New York
11.2022 - 03.2026
- Supervised daily operations to ensure efficient workflow and team collaboration.
- Trained new team members on company policies and operational procedures.
- Coordinated shift scheduling to align staffing with peak hour demands.
- Resolved customer inquiries and complaints with effective communication strategies.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Monitored compliance with safety standards and company regulations consistently.
- Supervised cash drawer balances and deposits of store receipts.
- Monitored performance metrics and delivered actionable feedback to drive continuous improvement.
- Supervised daily workflow of employees to enhance productivity and uphold quality standards.
Customer Service Lead
Burlington
Buffalo, NY
10.2020 - 01.2022
- Led customer service team in providing exceptional support and resolving inquiries.
- Managed daily operations to streamline customer service processes and enhance support efficiency.
- Resolved escalated issues from team members or customers, fostering quicker resolutions and improved satisfaction.
- Collaborated with management to enhance customer satisfaction initiatives.
- Implemented feedback systems to elevate service quality and responsiveness based on customer insights.
- Assisted customers in product selection and addressed concerns effectively.
Education
Bachelor of Science - Nursing
Bryant & Stratton College
NY12-2028
General Studies in Science
Erie Community College
Buffalo, NY05-2024
Skills
- Customer service
- Software knowledge
- Operational excellence
- Staff training
- Safety practices
- Critical thinking
- Conflict resolution
- Effective communication
Timeline
Customer Service/Operations Team Leader
Target
11.2022 - 03.2026
Customer Service Lead
Burlington
10.2020 - 01.2022
Bachelor of Science - Nursing
Bryant & Stratton College
General Studies in Science
Erie Community College