Crystal Babson
Wilmington,NC
Summary
Dynamic Medication Management Specialist at Novant Health with a proven track record in workflow optimization and patient education. Expert in medication management and insurance billing, enhancing patient safety and adherence. Strong collaborator, adept at problem-solving and fostering teamwork to improve healthcare outcomes. Committed to confidentiality and HIPAA compliance.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Medication Management Specialist
Novant Health
05.2023 - Current
- Hybrid-remote position showcases ability to work efficiently in remote settings
- Experienced using Microsoft applications daily, including Teams, Excel, and Word
- Analyzed operational workflows to identify process inefficiencies and recommend improvement strategies.
- Conducted comprehensive medication reviews to ensure accurate reconciliation and patient safety.
- Performed medication reconciliation for patients, identifying discrepancies and collaborating with healthcare providers to resolve any discrepancies.
- Educated patients on prescribed medications, enhancing understanding and adherence.
- Utilized electronic health record systems for accurate documentation and tracking of medication changes.
- Facilitated timely processing of medication refill requests and prior authorizations. Coordinated with assistance programs to alleviate medication costs for patients. Managed comprehensive medication requests for Novant Health Autumn Hall Primary Care, ensuring compliance and accuracy.
- Collaborated with healthcare professionals on interdisciplinary teams to optimize patient care
- Provided excellent customer service by answering inquiries from patients regarding prescription refills, insurance coverage, and medication interactions
- Skilled at working independently and collaboratively in a team environment.
- Worked effectively in fast-paced environments.
Pharmacy Technician/Durable Medical Equipment Technician
WinterPark Discount Drugs
08.2021 - 08.2022
- Processed prescriptions accurately while adhering to safety and regulatory standards.
- Assisted pharmacists in verifying medication dosages and interactions for patient safety.
- Maintained inventory levels, ensuring timely restocking of medications and supplies.
- Educated patients on medication usage, side effects, and proper storage techniques.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Entered and processed patients' prescriptions into internal system.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
Education
High School Diploma -
Cape Fear Community College
Wilmington, NCSkills
- Problem-solving
- Teamwork and collaboration
- Time management
- Attention to detail
- Self motivation
- Adaptability
- Confidentiality and HIPAA
- Workflow optimization
- Medication dispensing
- Insurance billing
- Data entry
Certification
- CPhT - Certified Pharmacy Technician
Timeline
Medication Management Specialist
Novant Health
05.2023 - Current
Pharmacy Technician/Durable Medical Equipment Technician
WinterPark Discount Drugs
08.2021 - 08.2022
High School Diploma -
Cape Fear Community College