Crystal Bailey
Des Moines,IA
Summary
Certified nursing assistant and home health aide with extensive experience in long-term care and memory care. Proficient in assisting with activities of daily living, administering medication, and ensuring patient safety. Strong background in customer service and problem resolution, demonstrated through roles in healthcare and client support. Authorized to work in the US and willing to relocate to Des Moines, IA.
Overview
1
1
Certification
17
17
years of professional experience
Work History
CNA - Certified Nursing Assistant
Pine Acres Healthcare & Rehabilitation Center
07.2025 - 07.2026
- Performed safe transfers with or without various lifts, ensuring patient safety and comfort
- Assisted with activities of daily living (ADLs) including bathing, dressing, and meals to support resident well-being
- Identified and reported vital information and findings to nursing staff, improving patient care accuracy
- Implemented and performed various levels of care and safety checks to maintain a secure environment
- Worked in skilled, long-term, and memory care settings, adapting care to diverse patient needs
CNA - Certified Nursing Assistant
Accura Fleur Heights
01.2025 - 08.2025
- Transfers with or without use of various lifts, as indicated.
- Assist with activities of daily living (ADLs) Bathing, Dressing, Meals, etc.
- Identifying and Reporting Vital information and findings to Nursing staff.
- Implementing and performing various levels of cares and safety checks.
- Working in a skilled, Long Term and Memory Care settings.
Home Health Aide (HHA)
Iowa Home Care
12.2024 - 02.2025
- Provide compassionate and personlied care to clients.
- Assist with activities of daily living (ADLs) Bathing, grooming, dressing, etc.
- Administer medication and monitor health conditions.
- Assist with transfers
- Maintain a clean safe enviroment for clients.
CNA - Certified Nursing Assistant
Altoona Nursing and Rehabilitation Center
03.2024 - 12.2024
- Performed safe transfers with or without various lifts, ensuring patient safety and comfort
- Assisted with activities of daily living (ADLs) including bathing, dressing, and meals to support resident well-being
- Identified and reported vital information and findings to nursing staff, improving patient care accuracy
- Implemented and performed various levels of care and safety checks to maintain a secure environment
Member Associate
ClaimDOC
11.2022 - 08.2024
- Answered inbound calls from members covered by client insurance health plans, resolving inquiries efficiently
- Called out to doctors' offices on behalf of members to assist with scheduling appointments or connecting with specialists as needed
- Owned any problem through to resolution on behalf of the customer, ensuring high satisfaction
Home Health Aide (HHA)
Home Instead
06.2023 - 10.2023
- Provide compassionate and personlied care to clients.
- Assist with activities of daily living (ADLs) Bathing, grooming, dressing, etc.
- Administer medication and monitor health conditions.
- Assist with transfers
- Maintain a clean safe enviroment for clients.
CNA - Certified Nursing Assistant
CALVIN COMMUNITY
04.2022 - 08.2023
- Transfers with or without use of various lifts, as indicated.
- Assist with activities of daily living (ADLs) Bathing, Dressing, Meals, etc.
- Identifying and Reporting Vital information and findings to Nursing staff.
- Implementing and performing various levels of cares and safety checks.
Student Loan Counselor
Aspire Resources Inc
03.2022 - 11.2022
- Receive and make telephone calls regarding FFELP and Private loans.
- Research accounts and provide information to customers.
- Demonstrate outstanding phone communication skills.
- Other task and duties as assigned.
Delivery Associate
Fidelis Logistics
11.2020 - 03.2022
- Safely drove and operated delivery vehicle at all times, ensuring timely deliveries
- Used handheld device for routing and customer delivery information, increasing delivery accuracy
- Navigated a variety of routes throughout delivery area, optimizing efficiency
- Delivered packages and provided excellent customer service, enhancing client satisfaction
- Assisted with dispatching to support logistics operations
Customer Contact Center Representative
Athene Annuity and Life Assurance
05.2018 - 08.2020
- Handled inbound and outbound calls, addressing customer inquiries promptly
- Answered questions about accounts and processed withdrawals, ensuring accuracy
- Reviewed documents to verify information and support account management
- Completed miscellaneous duties as assigned to support team operations
Home Preservation Specialist
Wells Far go Home Mortgage
08.2009 - 01.2018
- Served as single point of contact for borrowers, streamlining communication
- Explained and set up loan modifications for all investors and bankruptcy cases, improving client outcomes
- Assisted team with sending notifications, letters, and supporting peers to enhance workflow
- Completed miscellaneous duties as assigned to support department goals
Education
High school - undefined
Roosevelt High School
Des Moines, IA05-2000
Skills
- Patient observation and monitoring skills
- Rehabilitation and recovery support
- 10-key calculator proficiency
- Safety protocol adherence
- Microsoft Office applications expertise
- Attention to detail in tasks
- Customer service representative experience (10 years)
- Caregiving skills for seniors
- Zendesk customer support usage
- Bedpan use and management
- Call center experience in healthcare
- Mechanical knowledge for patient equipment
- Nursing home operational experience
- Organizational skills for patient care
- Heavy lifting techniques for safety
- Manual handling best practices
- Settlement negotiation abilities
- Senior care expertise in various settings
- Client service delivery skills
- Microsoft Excel proficiency for data analysis
- Healthcare privacy protection knowledge
- Computer skills across platforms
- Schedule management capabilities
- Hair and skincare assistance for patients
- Dressing assistance for personal care needs",
Personal Information
- Driving License: Driver's License
- Availability: Willing to relocate to: Des Moines, IA
- Work Permit: Authorized to work in the US for any employer
Certification
CNA, CPR Certification, BLS Certification, State Tested Nursing Assistant, Certified Home Health Aide
Driver's License
Driver's License
Timeline
CNA - Certified Nursing Assistant
Pine Acres Healthcare & Rehabilitation Center
07.2025 - 07.2026
CNA - Certified Nursing Assistant
Accura Fleur Heights
01.2025 - 08.2025
Home Health Aide (HHA)
Iowa Home Care
12.2024 - 02.2025
CNA - Certified Nursing Assistant
Altoona Nursing and Rehabilitation Center
03.2024 - 12.2024
Home Health Aide (HHA)
Home Instead
06.2023 - 10.2023
Member Associate
ClaimDOC
11.2022 - 08.2024
CNA - Certified Nursing Assistant
CALVIN COMMUNITY
04.2022 - 08.2023
Student Loan Counselor
Aspire Resources Inc
03.2022 - 11.2022
Delivery Associate
Fidelis Logistics
11.2020 - 03.2022
Customer Contact Center Representative
Athene Annuity and Life Assurance
05.2018 - 08.2020
Home Preservation Specialist
Wells Far go Home Mortgage
08.2009 - 01.2018
High school - undefined
Roosevelt High School