Crystal Banks

• Developed and maintained clinical information systems to support healthcare providers in patient care.
• Serves as a liaison and counsel between clinical operations, physicians, clinical end users and information systems facilitating problem resolution, system maintenance activities and case/point resolution. Analyzes, evaluates, and recommends solutions to ensure successful delivery and adoption of clinical processes/workflows and clinical applications and systems.
• Performed quality assurance testing of clinical information systems prior to deployment.
• Developed customized workflows based on customer requirements that met regulatory standards while also maximizing productivity.
• Spearheaded training programs for health information technology.

• Provided technical support to internal and external customers in the use of applications.
• Troubleshot application issues, identified root cause, and implemented solutions.
• Developed test plans for applications prior to deployment.
• Resolved customer inquiries in a timely manner via phone, email, or chat platforms.

• Assisted in the preparation of food items according to standardized recipes and menus.
• Ensured proper portioning, plating, garnishing, and presentation of meals.
• Performed daily cleaning duties including washing dishes, sweeping floors, sanitizing surfaces and emptying garbage cans.
• Served specific meals to patients with special dietary needs.
• Stocked food and other supplies for main kitchen and units.

• Logged calls for user using Heat
• Reset passwords for user when the user was locked out of network account, as well as sessions for users
• Collected information about problem for users to identify and resolve issues as they came up

• Provided technical support to end-users via phone, email, and remote access.
• Resolved customer inquiries in a timely manner while ensuring customer satisfaction.
• Answered queries by telephone or self-service ticket to support internal and outside computer hardware, software, network, application access and telecommunications systems.

• Logged calls for clients using Remedy and Heat
• Reset passwords and sessions for clients when the client was locked out
• Worked closely with all clients to identify and resolve issues as they came up

• Provided technical assistance to resolve customer inquiries and problems related to software, hardware, and network issues.