Crystal Banks
Las Vegas
Summary
Accomplished Clinical Manager and Admin at Comfort Home Health And Hospice, adept in clinical leadership and effective communication. Excelled in enhancing patient satisfaction and safety, reducing hospital readmission rates by implementing quality control measures. Skilled in staff supervision and patient relationship management, fostering a culture of excellence and compliance. Respectful Clinical Manager with extensive knowledge of health care administration and clinical philosophy. Familiar with fiscal management systems and human resource management. Talented at maintaining and developing effective relationships with staff, patients and senior management. Excellent supervisory skills and performance working under pressure.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Clinical Manager and Admin
Comfort Home Health And Hospice
01.2024 - Current
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Regularly evaluated employee performance and provided feedback.
- Promoted high morale and staff retention through dynamic communication, prompt problem resolution, proactive supervisory practices and facilitation of positive work environment.
- Ensured compliance with regulatory guidelines and accreditation standards through consistent monitoring and implementation of corrective actions when needed.
- Promoted a culture of safety within the clinic by enforcing policies related to infection control, medication administration, and incident reporting procedures.
- Delegated tasks to staff members, monitored completion of all duties and provided support to enhance performance.
RN Case Manager
Comfort Home Health And Hospice
02.2023 - 01.2024
- Provided emotional support to patients coping with chronic illness or end-of-life decisions, fostering resilience during difficult times.
- Managed complex cases involving multiple comorbidities, requiring close monitoring and coordination of various healthcare services.
- Collaborated closely with physicians to develop individualized treatment plans, supporting optimal patient outcomes.
- Educated patients and families on available community resources, facilitating access to necessary support services.
- Reduced hospital readmission rates through effective case management and patient education on self-care techniques.
- Advocated for patients'' rights and preferences, working diligently to align care with individual values and goals.
RN Floor Nurse
Sunrise Hospital
07.2022 - 02.2023
- Handled ventilator support, feeding tubes and central lines.
- Assisted physicians with bedside procedures, ensuring accurate treatment administration and timely patient recovery.
- Administered medications and treatments as prescribed by physicians.
- Improved patient outcomes by developing and implementing individualized care plans for critically ill patients.
- Reduced patient complications by promptly identifying changes in condition and initiating appropriate interventions.
- Increased family involvement in patient care by providing timely updates on their loved one''s progress and addressing any concerns or questions they may have had.
CNA
Physician’s Choice Home Health And Hospice
06.2021 - 06.2022
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
CNA, Float Pool
Valley Hospital
10.2018 - 06.2021
- Improved patient safety by performing regular room checks to ensure a clean, hazard-free environment was maintained at all times.
- Demonstrated flexibility and adaptability by seamlessly transitioning between various units within the hospital based on fluctuating staffing needs.
- Reduced fall incidents by regularly monitoring patients'' movements and implementing appropriate interventions.
- Supported patients'' mobility by safely transferring them to and from beds, wheelchairs, or other equipment.
- Supported continuity of care by effectively communicating patient updates during shift handoffs with fellow CNAs and nursing staff members.
- Assisted nurses during medical emergencies by providing prompt response time and following established guidelines for patient care procedures.
CNA
HealthSouth Rehabilitation
06.2016 - 07.2018
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted patients with daily living activities, promoting independence and dignity.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Education
No Degree - Certified Nursing Assistant
College of Southern Nevada
Las Vegas, NVAssociate of Science - Nursing
Las Vegas College
Las Vegas, NV07.2022
Skills
- Clinical Leadership
- Training and mentoring
- Staff Supervision
- Staff Scheduling
- Team Management
- Records Management
- Patient records administration
- Patient relationship management
- HIPAA
- Effective Communication
Certification
CPR/BLS February 2024 to February 2026
Timeline
Clinical Manager and Admin
Comfort Home Health And Hospice
01.2024 - Current
RN Case Manager
Comfort Home Health And Hospice
02.2023 - 01.2024
RN Floor Nurse
Sunrise Hospital
07.2022 - 02.2023
CNA
Physician’s Choice Home Health And Hospice
06.2021 - 06.2022
CNA, Float Pool
Valley Hospital
10.2018 - 06.2021
CNA
HealthSouth Rehabilitation
06.2016 - 07.2018
No Degree - Certified Nursing Assistant
College of Southern Nevada
Associate of Science - Nursing
Las Vegas College
CPR/BLS February 2024 to February 2026
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