Candice Trulson
People's Community Clinic
Pflugerville
3
Languages
1
Certification
26
years of professional experience
Results-driven Nursing Manager and Clinical Operations Leader with extensive experience in delivering compassionate care to diverse patient populations, including Pediatric, Geriatric, and OBGYN in ambulatory settings. Proven ability to lead multidisciplinary teams of Registered Nurses, Licensed Vocational Nurses, Medical Assistants, and ancillary healthcare staff while ensuring high-quality, patient-centered care and strict regulatory compliance. Expertise in workforce management, quality improvement initiatives, population health strategies, clinical workflow optimization, and healthcare operations. Recognized for fostering collaborative teams that enhance clinical performance metrics, maintain regulatory readiness, and drive operational excellence through effective use of EPIC and NextGen electronic health record systems.
Work History
Nursing Manager / Clinical Operations Manager
25 Years 8 Months- Direct daily clinical operations to ensure safe, efficient, and patient-centered delivery of healthcare services.
- Partner with Department Directors to develop, implement, and evaluate clinical policies, procedures, and workflows that improve patient outcomes and operational performance.
- Oversaw patient flow, appointment readiness, clinic start-times, staffing coverage, and end-of-day clinical operations to enhance overall service delivery.
- Facilitated communication and collaboration across departments, optimizing resource utilization and enhancing clinical effectiveness.
- Support implementation of organizational strategic initiatives and continuous quality improvement programs.
- Supervise, mentor, and evaluate multidisciplinary clinical teams including Registered Nurses, Licensed Vocational Nurses, Medical Assistants, and support staff.
- Recruit, interview, hire, onboard, and retain clinical personnel while fostering a culture of accountability, teamwork, and excellence.
- Manage staffing schedules and workload distribution to ensure equitable task delegation and optimal clinic coverage.
- Serve as a leadership resource for conflict resolution, employee engagement, and performance improvement initiatives.
- Coordinate care for complex patients through case management, care navigation, referrals, and interdisciplinary collaboration.
- Provided direct nursing care and clinical support in high-volume ambulatory care settings.
- Promote preventative health services and population health initiatives that improve patient outcomes and reduce healthcare disparities.
- Ensure compliance with federal, state, and local healthcare regulations, accreditation standards, and organizational policies.
- Lead quality audits and chart reviews to ensure accurate documentation, regulatory readiness, and adherence to clinical protocols.
- Collaborate with organizational leadership to implement quality improvement initiatives focused on patient safety, health equity, and clinical outcomes.
- Analyze quality and operational data to identify trends, root causes, improvement opportunities, and performance gaps.
- Develop corrective action plans and measurable interventions to improve quality metrics and operational efficiency.
- Partner with Population Health teams to achieve organizational, payer, and quality-based performance goals.
- Lead workflow redesign initiatives resulting in improved patient access, clinical efficiency, and regulatory compliance.
- Led multidisciplinary teams through clinical workflow redesign and operational improvement initiatives.
- Implemented nursing and medical assistant workflow standardization to improve efficiency and consistency of care.
- Led workflow redesign initiatives that improved patient access and ensured adherence to regulatory compliance.
- Managed clinic readiness programs, ensuring successful audits and survey preparedness.
- Collaborated with senior leadership on staffing strategies, recruitment planning, and workforce development initiatives.
- Supported transition and optimization efforts within EPIC and NextGen electronic health record platforms.
- Clinical Operations Leadership
- Staff Leadership & Development
- Patient Care & Clinical Coordination
- Regulatory Compliance & Risk Management
- Quality Improvement & Population Health
- Additional Leadership Accomplishments
Education
Bachelor of Science - Nursing
Skills
Clinical operations
Nursing leadership
FQHC compliance
Regulatory & Risk Management
Population health
Workflow optimization
Clinical Auditing
Population Health Management
Chronic Disease Management
Patient Care Coordination
Care Coordination & Case Management
Nursing Leadership & Staff Development
Staff Recruitment & Retention
Performance Management
Quality audits
Process Improvement
Care management
EPIC EHR
NextGen EHR
Interdisciplinary Collaboration
Clinical Leadership
Compassionate patient care
Staff training
Accomplishments
- Featured in People’s Community Clinic’s #Peoples50for50 for 2020
- People’s Community Clinic Nurse of the Year 2019
- Austin American Statesman Nominee Best in Class 2018
Certification
- Registered Nurse (RN), Texas
- Basic Life Support (BLS)
Languages
Spanish
Professional Working
English
Native or Bilingual
Vietnamese
Native or Bilingual
Timeline
Nursing Manager / Clinical Operations Manager
People's Community Clinic
02.2001 - CurrentRead More
University of Rochester
Bachelor of Science from Nursing
Read More