Crystal Bankston

• Manage a caseload of 20–60 participants while maintaining accurate and timely electronic case documentation.

• Conduct eligibility screenings, assessments, and interviews while ensuring compliance with program requirements.

• Coordinate communication among participants, families, mentors, and internal staff to support successful outcomes.

• Track case activity and maintain detailed records within electronic reporting systems.

• Prepare reports, evaluations, and case summaries while meeting quality and productivity expectations.

• Participate in virtual meetings and collaborate with team members using Microsoft Teams and other digital platforms.

• Independently manage workload in a remote/hybrid work environment while maintaining confidentiality and data integrity.

• Review documentation for completeness and accuracy to support case management activities.

• Maintained detailed patient documentation and completed required reports in compliance with facility standards.

• Monitored patient well-being and documented observations for interdisciplinary healthcare teams.

• Applied medical terminology and healthcare procedures when supporting patient care activities.

• Assisted with care coordination and communication among healthcare professionals.

• Performed patient safety checks and maintained accurate records of interventions and observations.

• Ensured confidentiality and compliance with healthcare regulations and organizational policies.

• Managed multi-line phone systems and provided professional customer service to clients and staff.

• Maintained electronic and paper filing systems, ensuring accurate document management.

• Scheduled meetings, appointments, and administrative activities for multiple departments.

• Performed data entry and record maintenance with a high degree of accuracy.

• Utilized Microsoft Outlook, Word, Excel, Adobe Acrobat, and DocuSign to support daily operations.

• Delivered compassionate patient care while documenting vital signs, treatments, and observations.

• Collaborated with nurses and healthcare providers to support individualized care plans.

• Maintained patient records and ensured compliance with HIPAA and confidentiality requirements.

• Assisted with patient assessments and monitored changes in condition for timely reporting.

• Supported individuals with disabilities while maintaining detailed service documentation.

• Administered medications as directed and documented patient care activities accurately.

• Assisted with daily living activities and monitored progress toward care goals.

• Supervised staff and coordinated daily assignments to ensure quality service delivery.

• Maintained compliance with healthcare policies and safety procedures.

• Coordinated patient admissions, transfers, and discharges while maintaining accurate patient records.

• Assisted with referral coordination, patient registration, and healthcare documentation processes.

• Communicated effectively with physicians, nurses, patients, and families regarding patient status and care coordination.

• Reviewed patient information for completeness and accuracy within healthcare systems.

• Supported administrative workflows involving diagnosis and procedure documentation associated with ICD-10 and CPT coding processes.

• Assisted with insurance information collection and verification during patient intake and admission activities.