Crystal Bell
Morehead City,NC
Summary
Cybersecurity professional at the intersection of technical investigation and customer success. With hands-on experience in SOC operations and 100+ technical labs, I excel at diagnosing system anomalies and translating them into clear, actionable documentation for both engineering teams and clients. I am looking to leverage my analytical mindset and service-oriented leadership as a Customer Support Intern to support Rubrik's Zero Trust Data Security mission.
Overview
11
11
years of professional experience
Work History
AI Trainer
Handshake
Morehead City, NC
12.2025 - Current
- Evaluates and tests software outputs for accuracy, identifying edge cases and technical errors for quality review.
- Strengthened analytical reasoning and technical documentation skills while meeting strict turnaround standards.
SOC Analyst Intern
Carolina Cyber Network
Montreat, NC
02.2025 - 05.2025
- Monitored network activity using SIEM concepts and analyzed system logs and packet captures to identify anomalies.
- Documented findings and troubleshooting procedures clearly for both technical and non-technical audiences.
- Supported IT technician tasks, including workstation setup and software installation within virtual lab environments.
Independent Contractor
Instacart
North Carolina
01.2021 - Current
- Develop and maintain strong working relationships with clients, leading to repeat business and referrals.
- Consult with customers to assess needs and propose optimal solutions.
- Offer creative problem-solving techniques when faced with unexpected issues during delivery or service outages.
Team Lead
Publix Super Markets
Madeira Beach, Florida
01.2015 - 01.2021
- Optimized cross-channel response strategies for email and phone inquiries, significantly accelerating resolution times while maintaining top-tier service quality.
- Resolved 15+ weekly inventory discrepancies by coordinating directly with corporate analysts and warehouse distribution centers.
- Trained new employees on complex systems, procedures, and organizational workflows.
Education
Bachelor of Science - Industrial Technology, Information & Cybersecurity Technology
East Carolina University (ECU)
Greenville, NC05-2027
Associate - Information Technology: Cybersecurity
Wake Technical Community College
Raleigh, NC05.2025
Skills
- Operating Systems: Windows 10/11, Windows Server and Linux (Ubuntu, Kali)
- Analysis Tools: Wireshark (packet captures), Splunk (SIEM), Nmap, and log analysis
- Hardware configuration
- System troubleshooting
- Documentation: Technical reports, troubleshooting guides, process documentation, and professional investigative reports
- Technical troubleshooting
- Problem-solving
Accomplishments
Certifications: IT Foundations Certificate (Wake Tech, 2024), Cisco Networking Academy - Cybersecurity, and RangeForce SOC Training.
Languages
English
Native or Bilingual
Timeline
AI Trainer
Handshake
12.2025 - Current
SOC Analyst Intern
Carolina Cyber Network
02.2025 - 05.2025
Independent Contractor
Instacart
01.2021 - Current
Team Lead
Publix Super Markets
01.2015 - 01.2021
Associate - Information Technology: Cybersecurity
Wake Technical Community College
Bachelor of Science - Industrial Technology, Information & Cybersecurity Technology
East Carolina University (ECU)