Crystal Benson
Summary
Branch Manager with exceptional drive and dedication to accomplishing business objectives and exceeding customer expectations. 24+ year history of success in Banking.
Overview
24
24
years of professional experience
Work History
Banking Center Manager
1st Source Bank
Winamac
05.2016 - 04.2021
- Established budgets and strategic business plans for daily operations.
- Developed annual branch business plan for maximum profitability and effectiveness.
- Enhanced financial performance metrics by networking to create successful and sustainable relationships.
- Led banking tasks and financial decision-making to ensure first-class client services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Interviewed average of 20 loan applicants per month and provided expert financial advice on mortgage, educational and personal loans.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
Banking Center Manager
Woodforest National Bank
Plymouth
05.2008 - 05.2016
- Counseled customers in selection of financial products to meet banking needs.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
- Developed annual branch business plan for maximum profitability and effectiveness.
- Managed the Plymouth Banking Center, achieving high customer satisfaction rates
- Enhanced financial performance metrics by networking to create successful and sustainable relationships.
- Led banking tasks, business administration and financial decision-making to ensure first-class client services.
- Articulated growth objectives and operating plans.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Banking Center Assistant Manager
5/3 Bank
North Judson
03.1997 - 08.2006
- Articulated growth objectives and operating plans.
- Maintained current and accurate cash balances for all programs, departments and projects.
- Delegated daily tasks to team members to optimize group productivity.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
- Led employee performance evaluations and rewarded top performers to retain quality personnel.
Education
High School Diploma -
Culver Community High School
Culver, IN05.1995
Business
Purdue University - North Central
Westville, INSkills
- Excels in team leadership
- Client relationship management
- Team building
- Friendly, positive attitude
- Organizational skills
- Cost and budget analysis
- Problem-solving abilities
- Adaptive team player
Timeline
Banking Center Manager
1st Source Bank
05.2016 - 04.2021
Banking Center Manager
Woodforest National Bank
05.2008 - 05.2016
Banking Center Assistant Manager
5/3 Bank
03.1997 - 08.2006
High School Diploma -
Culver Community High School
Business
Purdue University - North Central