SHELIA THIBODEAUX
Carencro,LA
Summary
Experienced manager professional whose talents shine in a competitive, innovative and creative environment Track record of increasing sales, improving client retention and growing customer base.
Overview
43
43
years of professional experience
Work History
Banking Center Manager
Catalystbank
Lafayette, La. & Opelousas, La.
04.2021 - Current
- Managed daily banking center activities, ensuring timely completion of transactions and adherence to compliance regulations.
- Resolved escalated customer issues promptly, demonstrating empathy and professionalism while reinforcing client trust in the bank''s capabilities.
- Evaluated employee performance regularly, providing constructive feedback for continuous improvement in job skills and knowledge.
- Fostered strong relationships with customers to identify their financial needs and recommend suitable products or services accordingly.
- Collaborated with internal business partners to deliver cohesive banking experience to customers.
- Managed two branches, backed up the teller, opened new accounts, and processed consumer, business and mortgage lending.
- Participated in community events as a bank representative to build brand awareness and establish connections with potential clients.
Branch Manager
IBERIABANK
Lafayette, LA
05.2008 - 04.2021
- Responsible for business development of market area through proactive sales calls and networking involvement in community and civic organizations
- Met and exceeded consumer and business loans and deposits growth for the last five years
- Managed and coached the staff to embrace the sales process to achieve top referral and loan production year over year from 2008.
- Managed staff turnover rate from 60% in 2008 to less than 10% in 2012
- Cultivated a working relationship with the partners from all lines of business by providing excellent customer service to their clients and always being available to assist when needed
- Managed day to day operations and controls by delegating, training, and communications through daily meetings.
Banking Center Manager
CHASE BANK (formerly, Bank One, Premier Bank, and Guaranty Bank & Trust Co.)
Lafayette, LA
12.1981 - 05.2008
- Business development through outside calling efforts and manage existing portfolio for continued growth and retention
- Manage banking center to ensure adherence to sales and service non negotiables
- Develop and cultivate long term customer relationships and assure continued growth and retention
- Process and maximize sales effectiveness to create multi-functional, multi-talented team
- Maintain high degree of customer service and retention
- Implement and reinforce strategies for increasing revenue and controlling expenses.
Education
Some College (No Degree) -
University of Southwestern
Lafayette, LASkills
- People-oriented
- Excels in team leadership
- Excellent work ethic
- Strong interpersonal skills
- Adaptable and open to change
- Energetic work attitude
- Customer service expert
- Staff leadership and development
Accomplishments
- Developed highly effective sales training strategies as Sales Manager upon joining IBK team and in 5 years grew deposits by 5%; consumer loans by 12.5% and business loans by 24%.
- Managed one of the largest banking centers of Chase; with a portfolio of loans and deposits of $157,674,758.
- Achieved sales growth and ranked in the top third in performance amongst peer group from 2008 to 2004 (Chase Bank)
- Recognized as a Top Sales Performance at a conference in Puerto Rico (Bank One)
- Selected as a Finalist for the 2001 Better Business Bureau for the Customer Commitment Award and the Integrity Award (Bank One)
- Selected to attend the Best of Best Sales Manager's Conference in Dallas, Tx. (Bank One)
Timeline
Banking Center Manager
Catalystbank
04.2021 - Current
Branch Manager
IBERIABANK
05.2008 - 04.2021
Banking Center Manager
CHASE BANK (formerly, Bank One, Premier Bank, and Guaranty Bank & Trust Co.)
12.1981 - 05.2008
Some College (No Degree) -
University of Southwestern