Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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SHELIA THIBODEAUX

SHELIA THIBODEAUX

Carencro,LA

Summary

Experienced manager professional whose talents shine in a competitive, innovative and creative environment Track record of increasing sales, improving client retention and growing customer base.

Overview

43
43
years of professional experience

Work History

Banking Center Manager

Catalystbank
04.2021 - Current
  • Managed daily banking center activities, ensuring timely completion of transactions and adherence to compliance regulations.
  • Resolved escalated customer issues promptly, demonstrating empathy and professionalism while reinforcing client trust in the bank''s capabilities.
  • Evaluated employee performance regularly, providing constructive feedback for continuous improvement in job skills and knowledge.
  • Fostered strong relationships with customers to identify their financial needs and recommend suitable products or services accordingly.
  • Collaborated with internal business partners to deliver cohesive banking experience to customers.
  • Managed two branches, backed up the teller, opened new accounts, and processed consumer, business and mortgage lending.
  • Participated in community events as a bank representative to build brand awareness and establish connections with potential clients.

Branch Manager

IBERIABANK
05.2008 - 04.2021
  • Responsible for business development of market area through proactive sales calls and networking involvement in community and civic organizations
  • Met and exceeded consumer and business loans and deposits growth for the last five years
  • Managed and coached the staff to embrace the sales process to achieve top referral and loan production year over year from 2008.
  • Managed staff turnover rate from 60% in 2008 to less than 10% in 2012
  • Cultivated a working relationship with the partners from all lines of business by providing excellent customer service to their clients and always being available to assist when needed
  • Managed day to day operations and controls by delegating, training, and communications through daily meetings.

Banking Center Manager

CHASE BANK (formerly, Bank One, Premier Bank, and Guaranty Bank & Trust Co.)
12.1981 - 05.2008
  • Business development through outside calling efforts and manage existing portfolio for continued growth and retention
  • Manage banking center to ensure adherence to sales and service non negotiables
  • Develop and cultivate long term customer relationships and assure continued growth and retention
  • Process and maximize sales effectiveness to create multi-functional, multi-talented team
  • Maintain high degree of customer service and retention
  • Implement and reinforce strategies for increasing revenue and controlling expenses.

Education

Some College (No Degree) -

University of Southwestern
Lafayette, LA

Skills

  • People-oriented
  • Excels in team leadership
  • Excellent work ethic
  • Strong interpersonal skills
  • Adaptable and open to change
  • Energetic work attitude
  • Customer service expert
  • Staff leadership and development

Accomplishments

  • Developed highly effective sales training strategies as Sales Manager upon joining IBK team and in 5 years grew deposits by 5%; consumer loans by 12.5% and business loans by 24%.
  • Managed one of the largest banking centers of Chase; with a portfolio of loans and deposits of $157,674,758.
  • Achieved sales growth and ranked in the top third in performance amongst peer group from 2008 to 2004 (Chase Bank)
  • Recognized as a Top Sales Performance at a conference in Puerto Rico (Bank One)
  • Selected as a Finalist for the 2001 Better Business Bureau for the Customer Commitment Award and the Integrity Award (Bank One)
  • Selected to attend the Best of Best Sales Manager's Conference in Dallas, Tx. (Bank One)

Timeline

Banking Center Manager

Catalystbank
04.2021 - Current

Branch Manager

IBERIABANK
05.2008 - 04.2021

Banking Center Manager

CHASE BANK (formerly, Bank One, Premier Bank, and Guaranty Bank & Trust Co.)
12.1981 - 05.2008

Some College (No Degree) -

University of Southwestern

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SHELIA THIBODEAUX