Summary

Overview

Work History

Education

Skills

Timeline

Teresa Smith

Gardner,IL

Summary

I am a Banking Center Manager with experience in banking center operations and client relationship management wanting to further my career in an operational role. I am a quick learner and willing to take on any task utilizing exceptional organizational skills and attention to detail.

Overview

6

6

years of professional experience

Work History

Banking Center Manager

Old National Bank

01.2019 - Current

Adhered to risk management procedures, minimizing potential losses and maintaining a secure banking environment.
Recruited and hired talent for branch operations and service delivery and managed branch by mentoring and training new team members as part of succession planning.
Resolved escalated customer issues promptly, demonstrating empathy and professionalism while reinforcing client trust in the bank''s capabilities.
Evaluated employee performance regularly, providing constructive feedback for continuous improvement in job skills and knowledge.
Ensured regulatory compliance by staying up-to-date on industry changes, adapting relevant policies or procedures accordingly.
Prepared and analyzed daily,monthly, quarterly and annual reports and audits.
Create monthly ACE Team Newsletter in PowerPoint with collaborations with other lines of business.
Experience presenting in Teams for market calls.
Co-Lead a Power Circle for Women Lead.
Some experience with Excel, willing to learn further.

Education

High School Diploma -

Seneca High School

Seneca, IL

05-1999

Skills

Detail Oriented
Banking Center cash flow management
Task Oriented
Customer experience management
Goal setting

Audit preparation
Banking operations
Team & personal development focused
Teamwork and collaboration
Multitasking

Timeline

Banking Center Manager

Old National Bank

01.2019 - Current

High School Diploma -

Seneca High School