Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

DANIKA GORBY

FAIRMONT

Summary

Banking Center Manager with high-caliber team leadership, process improvement, and customer experience management, while ensuring compliance. Committed to fostering a positive work environment. Ready to leverage expertise to drive continuous improvement and exceed organizational goals.

Overview

22
22
years of professional experience

Work History

Banking Center Manager

MVB Bank, Inc
Fairmont
02.2023 - Current
  • Supervised daily banking operations and ensured compliance with regulations.
  • Conducted performance evaluations and provided feedback to team members.
  • Implemented process improvements to enhance operational efficiency and service quality.
  • Coordinated with other departments within the organization to ensure smooth operations.
  • Conducted regular meetings with branch personnel to discuss goals, objectives, policies, procedures, and customer service standards.
  • Ensured that operational processes were being followed correctly by team members.
  • Supervised staff members, provided training and mentorship, and conducted performance reviews.
  • Resolved customer complaints, change requests, and inquiries promptly and efficiently, while maintaining a professional demeanor.

Office Manager

JEFF NOECHEL STATE FARM
FAIRMONT
06.2020 - 02.2023
  • Managed daily office operations and maintained a productive work environment.
  • Organized meetings and prepared agendas for team discussions and sales goal reviews.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Supervised staff members, organized schedules and delegated tasks.
  • Provided training to new hires on office policies and procedures.

Customer Service Representative

FAIRMONT HOME MEDICAL
Fairmont
01.2015 - 06.2020
  • Worked diligently as a liaison between the physician, patient, insurance company, and our facility to guarantee patient qualification for prescribed equipment.
  • Developed a positive community reputation through a commitment to customer satisfaction, and strong client relationships.
  • Cultivated customer loyalty, promoted repeat business, and improved sales.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Offered friendly and efficient service to customers, and handled challenging situations with ease.

Insurance Sales Agent

STAN CAMEON STATE FARM / ALLSTATE
Fairmont
01.2011 - 01.2015
  • Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.
  • Customized existing insurance programs to suit individual client needs by analyzing specific requirements.
  • Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
  • Sold auto, home, life, and other various insurance products to individuals.

Member Service Representative/Teller II Team Lead

FAIRMONT FEDERAL CREDIT UNION
Fairmont
01.2004 - 01.2008
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Sold and cross-sold bank products to new and existing customers.
  • Processed customer transactions promptly, minimizing wait times.
  • Learned about the customer's financial needs, established trust, and optimized sales opportunities, resulting in quality customer service.

Education

Some College (No Degree) -

Fairmont State University
Fairmont, WV

Skills

  • High-caliber team leadership and coaching
  • Continuous improvement
  • Great communication skills
  • Great ability to multitask
  • Work delegation
  • Customer experience management
  • Sales leadership
  • Schedule coordination
  • Team development
  • Sales initiatives
  • Attention to detail

References

References available upon request.

Timeline

Banking Center Manager

MVB Bank, Inc
02.2023 - Current

Office Manager

JEFF NOECHEL STATE FARM
06.2020 - 02.2023

Customer Service Representative

FAIRMONT HOME MEDICAL
01.2015 - 06.2020

Insurance Sales Agent

STAN CAMEON STATE FARM / ALLSTATE
01.2011 - 01.2015

Member Service Representative/Teller II Team Lead

FAIRMONT FEDERAL CREDIT UNION
01.2004 - 01.2008

Some College (No Degree) -

Fairmont State University

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