Haley Morell
Missouri
Summary
Dynamic Banking Center Manager with extensive leadership experience in retail banking. Successfully led a team to consistently exceed sales targets while cultivating strong customer relationships. Focused on developing talent and ensuring compliance, resulting in multiple team promotions and enhanced operational efficiency.
Overview
9
9
years of professional experience
Work History
Banking Center Manager
Central Bank
01.2025 - Current
- Lead all daily operations of a retail banking center.
- Consistently meet or exceed branch sales and performance goals.
- Supervised, coached, and developed a team of 7 associates, enhancing individual skills and team cohesion.
- Managed all aspects of recruiting, interviewing, hiring, onboarding, and performance management to ensure a high-performing team.
- Coach multiple associates who went on to earn promotions.
- Built relationships with customers and local businesses, effectively resolving complex service issues to enhance customer satisfaction.
- Maintain compliance with banking regulations, audits, security, and operational standards.
Assistant Banking Center Manager
Central Bank
07.2021 - 01.2025
Teller Supervisor / Customer Service Representative
Central Bank
12.2020 - 07.2021
Customer Service Representative
Central Bank
03.2019 - 12.2020
Teller
Central Bank
10.2017 - 03.2019
Skills
- Branch Operations
- Sales Leadership
- Customer Relationship Management
- Compliance
- Operational Excellence
- Business Development
- Process Improvement
- Performance Coaching
- Hiring & Interviewing
- Team Development
- Leadership
- Conflict Resolution
Timeline
Banking Center Manager
Central Bank
01.2025 - Current
Assistant Banking Center Manager
Central Bank
07.2021 - 01.2025
Teller Supervisor / Customer Service Representative
Central Bank
12.2020 - 07.2021
Customer Service Representative
Central Bank
03.2019 - 12.2020
Teller
Central Bank
10.2017 - 03.2019