Jody Lewis
West Barnstable,MA
Summary
Dynamic leader with a proven track record at Cape Cod Five Cent Savings Bank, enhancing operational efficiency and spearheading risk management initiatives. Excelled in team development and customer experience management, significantly boosting brand awareness. Skilled in marketing strategy development and talent recruitment, demonstrating a unique blend of strategic vision and interpersonal skills.
Overview
18
18
years of professional experience
Work History
Banking Center Manager
Cape Cod Five Cent Savings Bank
10.2020 - Current
- Implemented robust risk management procedures, minimizing potential losses and maintaining a secure banking environment.
- Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
- Recruited and hired talent for operations and service delivery and managed branch offices by mentoring and cross-training new leadership as part of succession planning.
- Coordinated with multiple departments to streamline inter-branch communication for quicker problem resolution and improved overall efficiency.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
- Supported financial director with special projects and additional job duties.
- Spearheaded community outreach initiatives to promote brand awareness as well as establish positive connections with local organizations.
Business Manager
Allies Air
07.2018 - 06.2020
- Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
- Increased overall team productivity by fostering a positive work environment and providing effective leadership.
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Negotiated contracts with suppliers and vendors, securing favorable terms for the company while maintaining strong relationships.
- Developed and executed marketing strategies that significantly increased brand awareness in target markets.
Store Manager
Barnes and Noble
09.2007 - 06.2018
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Education
Bachelor of Arts - English
University of Massachusetts, Amherst
Amherst, MA05-1991
Skills
- Branch administration
- Customer experience management
- Marketing strategy development
- Business revenue generation
- Team development
- Partnership development
- Talent recruitment
Timeline
Banking Center Manager
Cape Cod Five Cent Savings Bank
10.2020 - Current
Business Manager
Allies Air
07.2018 - 06.2020
Store Manager
Barnes and Noble
09.2007 - 06.2018
Bachelor of Arts - English
University of Massachusetts, Amherst
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