Jennifer Hinojosa
Deer Park,TX
Summary
Focused leader committed to company core values, driving results and exceeding expectations.
Overview
16
16
years of professional experience
Work History
Banking Center Manager
Home Bank
Webster, TX
03.2022 - Current
- Accountable for proactively managing and growing banking center by use of entrepreneurial business management skills to ensure financial objectives are met
- Promote a network with internal support areas and develop a cohesive working partnership with other lines of business – mortgage, commercial, etc. Responsible for coordinating and developing procedures to maximize opportunities to cross-sell to customers from other lines of business.
- Responsible for generating, maintaining and servicing profitable business and retail customer relationships
- Responsible for maximizing banking center profitability by monitoring income and expenses for banking center
- Staff management including recruitment, coaching/development, disciplinary, performance evaluations, vacation and time sheet approvals
- Ensure regulatory compliance standards are met
- Plan, organize, direct and control banking center activities/operations: quality control, exceptions, security equipment testing, and audits
- Customer service requests including, but not limited to, new account opening, safe deposit transactions, wire transfers, maintaining account records and paperwork, Debit card issuance, accepting loan applications, and assisting customers with inquiries and problems as needed
- Responsible for ensuring all customer issues are resolved in a timely manner
- Coordinate sales strategies with the Retail Group Lead
- Communicate important and appropriate information to staff members on a timely basis
- Demonstrate an understanding of the banking center’s overall performance
- Diagnose and develop an action plan to solve for branch inefficiencies
- Provide and maintain a professional, business-like atmosphere within the banking center
- Accountable for maximizing customer satisfaction and ensuring quality service standards are consistently delivered by staff
- Adhere to all meeting routines set forth by Retail Manager and Retail Group Lead
Branch Supervisor-Retail Support Supervisor Texas
Trustmark National Bank
Clear Lake , Texas
03.2016 - Current
- Recruited, hired, trained and supervised Retail Support staff of 6.
- Increased sales by driving operational efficiencies and building excellent customer rapport.
- Reviewed sales and gross profit reports to determine options for increasing market growth.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Conducted weekly staff meetings to motivate Retail Support staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Maintained scheduling for all branches in the Houston Market to keep shifts appropriately staffed.
- Motivated, trained and disciplined employees to meet performance benchmarks.
- Assigned job roles and oversaw performance.
- Collaborated with other supervisors to coordinate activities of individual team members and departments.
- Managed maintenance of facility and grounds.
Financial Services Representative
Trustmark National Bank
Clear Lake , TX
10.2013 - Current
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Contacted customers as soon as issues arose to immediately find resolution before problem escalated.
- Presented new and additional products and services to existing customers.
- Answered customer questions and explained available services such as deposit accounts, bonds and securities.
- Maximized revenue through improved sales techniques and branch productivity.
- Achieved consistent recognition as top sales performer.
- Expanded client base by promoting new financial products.
- Established new accounts for high net worth individuals and serviced existing accounts to maximize revenue.
- Backed up teller team by handling needs of new and existing customers at main counter.
Head Teller
Trustmark National Bank
Pasadena , Texas
07.2013 - Current
- Maintained friendly and professional customer interactions.
- Counted, verified and handled bank deposits and armored car transactions.
- Conducted regular proof work and followed up on chargebacks and deposit corrections.
- Received loan and utility payments, sending funds to correct destinations.
- Provided customers with appropriate literature on banking products and services.
- Introduced customers to other bank team members to help meet financial needs.
- Mentored newly hired team members on appropriate responses to patron questions.
- Received car loan, home loan and other payments and posted to accounts.
- Replenished ATM funds in empty canisters prior to validation process.
- Answered inquiries regarding checking and savings accounts and other related products.
- Verified amount of cash in cash drawer against day's receipts, quickly identifying errors.
Lead Teller Operations Specialist
Capital One Bank
Pasadena, Texas
12.2008 - 07.2013
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Educated customers on use of banking website and mobile apps.
- Stocked supplies for customers and personal teller station.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Processed customer transactions promptly, minimizing wait times.
- Answered telephone inquiries on checking and savings accounts, loans and lines of credit.
- Verified amount of cash in cash drawer against day's receipts, quickly identifying errors.
- Replenished ATM funds in empty canisters prior to validation process.
- Mentored newly hired team members on appropriate responses to patron questions.
- Received loan and utility payments, sending funds to correct destinations.
Education
High School Diploma - undefined
San Houston High School
Houston, TX2006
Skills
Detailed Oriented
Able to work in a team environment
Able to display professional appearance and mannerisms
Able to communicate effectively
Excellent problem solver
Fast learner
Self-sufficient
People Oriented
Sales professional
Professional telephone demeanor
Timeline
Banking Center Manager
Home Bank
03.2022 - Current
Branch Supervisor-Retail Support Supervisor Texas
Trustmark National Bank
03.2016 - Current
Financial Services Representative
Trustmark National Bank
10.2013 - Current
Head Teller
Trustmark National Bank
07.2013 - Current
Lead Teller Operations Specialist
Capital One Bank
12.2008 - 07.2013
High School Diploma - undefined
San Houston High School
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