KATHERINE L. PIERRE
St. Martinville,LA
Summary
Experienced and results-driven customer service representative with a proven track record in sales and executing successful banking procedures. I am seeking a challenging role where I can contribute my skills in strategic planning, team work, and creative problem-solving to achieve the companies' objectives.
Overview
19
19
years of professional experience
Work History
Customer Service Specialist
Home Bank
12.2021 - Current
- Answer customer inquiries and provide customers with account information
- Perform account transactions including opening accounts, and processing transfers, withdrawals and deposits
- Maintain service standards for quality customer service, turnaround time, accuracy and follow up
- Authorize service fee refunds within company guidelines
- Cross sell loan and deposit products and other services to new and existing customers
- Promote use of self-service functions such as online and mobile banking
- Provide input to management on workflow issues, patterns and improvements
Customer Service Representative
AT&T Mobility
08.2009 - 06.2020
- Handle wireless local number portability (WLNP), relocations, combined bill support, after hours inquiries and pre-paid service
- Troubleshoot and resolve customer impacting issues such as: voice & data issues
- Network conditions, connectivity, devices, applications, provisioning and billing
- Remained proficient in all billing, rate plan and feature matters
General Manager
AAA Hotel Management
08.2005 - 01.2009
- Responsible for day to day operation of a 56 unit property
- Scheduling Staff
- Booking and maintaining meeting space and group reservations
Education
SOUTHERN UNIVERSITY
01.1989
High school or equivalent -
NORTHEAST HIGH SCHOOL
05.1986
Skills
- Computer Competency
- Typing
- Teamwork
- Time Management
- Effective Communication
- Critical Thinking
Timeline
Customer Service Specialist
Home Bank
12.2021 - Current
Customer Service Representative
AT&T Mobility
08.2009 - 06.2020
General Manager
AAA Hotel Management
08.2005 - 01.2009
SOUTHERN UNIVERSITY
High school or equivalent -
NORTHEAST HIGH SCHOOL
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