Crystal Bilby
Kunkletown,PA
Summary
Precise Quality Assurance Inspector with a distinguished understanding of detail-oriented inspections and commitment to high standards. Successful at staying focused after long hours of inspections and detailed recordkeeping. Proficient in Microsoft Excel and Word. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
22
22
years of professional experience
Work History
Quality Assurance Inspector
Kichler Lighting
Northampton, PA
05.2022 - 01.2024
- Performed visual inspections of products to ensure product quality.
- Conducted tests on components and finished products to verify conformance to specifications.
- Maintained accurate records of test results, inspection data, and corrective actions taken when necessary.
- Inspected incoming material for correct size, shape, color, or other characteristics as required by customer orders.
- Analyzed rejected materials and determined root cause of failure or defect.
- Prepared reports summarizing findings from inspections and testing activities.
- Trained new employees in the use of inspection equipment and techniques.
- Investigated customer complaints regarding product quality issues.
- Provided feedback to management on process improvements needed in order to meet customer requirements.
- Evaluated supplier performance based on their ability to meet established standards for quality control.
Quality Control Inspector
National Magnetics
Bethlehem, PA
10.2005 - 06.2012
- Inspected products for defects and conformance to customer specifications using precision measuring instruments.
- Monitored production processes to ensure quality standards were met and documented results of inspections.
- Verified accuracy of product labels, including expiration dates and lot numbers.
- Performed first article inspection on incoming raw materials.
- Maintained records of all nonconforming products and completed corrective actions as required.
- Identified areas for improvement in existing processes, procedures, and equipment.
- Provided technical support to other departments regarding quality related topics and initiatives.
- Collaborated with cross-functional teams to resolve complex problems related to product design or manufacturing processes.
- Trained new employees on proper use of test equipment and inspection techniques.
- Tested finished goods prior to shipment according to established protocols.
- Communicated effectively with management regarding progress toward meeting quality objectives.
- Analyzed plans, specifications and blueprints to understand product requirements.
- Inspected, tested and measured materials for conformance to specifications and regulatory requirements.
Customer Service Representative / Dept Manager
Valley Farm Market
Bethlehem , PA
06.2002 - 10.2005
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Coached, mentored and trained team members in order to improve their job performance.
- Monitored staff performance and addressed issues.
Education
High School Diploma -
Saucon Valley High School
Hellertown, PA06-2002
Skills
- Product Inspection
- Quality Inspections
- Sample Collection
- Calipers , Micrometers , and other precision instrument tool use
- Visual Inspection
- File designing / management, entering data into coordinating spreadsheet , proficient in microsoft Excel / Word
- Corrective Actions
- Non-Destructive Testing of product
- Blueprint Reading
- Report Preparation
- Understanding an evaluation of customer/ supplier specifications
References
References available upon request.
Timeline
Quality Assurance Inspector
Kichler Lighting
05.2022 - 01.2024
Quality Control Inspector
National Magnetics
10.2005 - 06.2012
Customer Service Representative / Dept Manager
Valley Farm Market
06.2002 - 10.2005
High School Diploma -
Saucon Valley High School