Crystal Bland
Department of Juvenile Justice
CHESTERFIELD,VA
33
years of professional experience
Results-oriented Housing Unit Coordinator with over 20 years of experience in juvenile rehabilitation services. Demonstrated expertise in scheduling management, employee coaching, and strategic decision-making to enhance service delivery and program outcomes.
Work History
Housing Unit Coordinator
22 Years- Implemented best practices for case management processes to enhance service efficiency and quality.
- Facilitated communication between staff, families, and external agencies to ensure cohesive service delivery.
- Coordinated daily operations and program scheduling for juvenile rehabilitation services.
- Mentored junior staff on compliance regulations and operational procedures to improve team performance.
- Analyzed program outcomes to identify areas for improvement and drive strategic decision-making initiatives.
- Developed training materials and conducted workshops to support staff development and knowledge transfer.
- Oversaw case documentation accuracy, ensuring adherence to legal standards and organizational policies.
- Trained new Unit Coordinators on unit-specific protocols, contributing to overall team proficiency in delivering exceptional patient care experiences.
- Maintained a clean and organized unit environment, adhering to infection control protocols for optimal resident' safety.
- Housing Unit Coordinator
The housing unit coordinator (HUC) plays a pivotal leadership role in overseeing
the daily
Operations, programs, and services within an assigned housing unit at Bon Air
juvenile Facility. My position ensures that supervision, security, and treatment
best practices are effectively implemented to provide residents with a structured,
safe, and rehabilitative living environment. The housing unit coordinator
supervises and directs assigned unit staff.
Fostering a culture of teamwork. Accountability. And professional development.
My position requires me to provide a safe living area and effective interventions
that improve the lives of the youth. Strengthening both families and communities
within the Commonwealth.
Taxi Dispatcher
29 Years 6 Months- Utilized advanced dispatch software to optimize driver routes and reduce wait times.
- Managed communication between drivers and passengers to ensure timely pickups.
- Coordinated efficient taxi dispatching operations to enhance service delivery.
- Monitored vehicle locations in real-time, addressing issues promptly for operational efficiency.
- Trained new dispatchers on systems and protocols for consistent service quality.
- Developed process improvements that streamlined dispatch workflows and increased productivity.
- Collaborated with management to implement strategies enhancing customer satisfaction metrics.
- Oversaw daily operations, ensuring compliance with safety regulations and company policies.
- Implemented effective strategies for managing peak periods, ensuring smooth operations during busy times.
- Maintained detailed records of all dispatched rides, ensuring proper documentation and compliance with regulations.
- Leveraged advanced knowledge of local geography to quickly direct drivers toward optimal routes and destinations.
- Improved customer satisfaction with timely and accurate dispatching of taxis to requested locations.
- Managed multiple phone lines, efficiently handling incoming calls and addressing inquiries about fares and availability.
- Contributed to company growth by consistently meeting or exceeding daily ride targets.
Education
High School Diploma
Skills
Resident admissions
Training and mentoring
Employee coaching
Scheduling management
Appointment scheduling
Resource management
Staff supervision
Supply inventory
New resident orientation
Timeline
Housing Unit Coordinator
Department of Juvenile Justice
08.2004 - CurrentRead More
Taxi Dispatcher
Haynes Security
09.1993 - 03.2023Read More
Weequahic High School
High School Diploma
Read More