Summary
Overview
Work History
Education
Skills
Timeline
Generic

Crystal Boswell

Carrollton,KY

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

7
7
years of professional experience

Work History

Certified Pharmacy Technician

Walgreen's Pharmacy
Carrollton, KY
02.2022 - Current
  • Provided medication and other healthcare products to customers accurately and efficiently.
  • Assisted pharmacists in preparing prescriptions for filling, including counting tablets and labeling bottles.
  • Maintained pharmacy inventory by restocking shelves with medications and supplies.
  • Received verbal prescriptions from physicians or nurse practitioners via telephone, fax or electronic means.
  • Processed third-party insurance claims for reimbursement of pharmaceuticals.
  • Assisted patients in understanding their medication instructions and usage directions.
  • Adhered to all federal, state and local laws governing the practice of pharmacy technicians.
  • Resolved customer complaints regarding product quality or quantity issues.

Certified Pharmacy Technician

Bluegrass Drug Center
Bedford, KY
06.2019 - 02.2022
  • Greeted customers and answered questions regarding personal medications or over-the-counter pharmacy products.
  • Received written prescription or refill requests, verifying information for completeness and accuracy.
  • Operated cash registers to accept payments from customers.
  • Answered telephones to respond to questions or requests.
  • Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
  • Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.

  • Improved inventory management procedures to reduce overhead, backorders and overstock.
  • Refilled medications, offered insight into over-the-counter products and verified insurance benefits.

Front Desk Receptionist

Pinnacle Treatment Center
Carrollton, KY
07.2017 - 05.2019
  • Greeted customers warmly and made them feel welcome.
  • Assisted with scheduling appointments for clients and visitors.
  • Managed incoming and outgoing mail, courier services, faxes and other correspondence.
  • Updated customer information in databases regularly to ensure accuracy of records.
  • Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
  • Resolved any customer complaints or issues in a timely fashion following established protocols.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
  • Commuted to Northern Kentucky local to work as needed.
  • Handled and monitored the drug screens for patients. Mailed specimen at the end of each shift.
  • Maintained business office inventory and equipment by checking stock for needed supplies.
  • Composed and prepared routine correspondence, letters and reports with job-related software.

Education

High School Diploma -

Carroll County High School
Carrollton, KY
05-2002

Some College (No Degree) - Business Management

Jefferson Community College
Carrollton, KY

Skills

  • Aseptic Techniques
  • FDA compliance
  • Pharmacy operations
  • Knowledge / Understanding of HIPAA Requirements
  • Leader / Team Player
  • Problem-Solving
  • Communication Skills
  • Microsoft Office Suite
  • Multi-line Phone System
  • Office Organization
  • Medical Terminology
  • Collection of Patients Accounts
  • Compose Accurate Correspondence and Reports
  • High Level Customer Service

Timeline

Certified Pharmacy Technician

Walgreen's Pharmacy
02.2022 - Current

Certified Pharmacy Technician

Bluegrass Drug Center
06.2019 - 02.2022

Front Desk Receptionist

Pinnacle Treatment Center
07.2017 - 05.2019

High School Diploma -

Carroll County High School

Some College (No Degree) - Business Management

Jefferson Community College

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Crystal Boswell