India Turner
Jesup,GA
Summary
Achieved high levels of patient satisfaction by building strong relationships and providing accurate medication information. Improved prescription filling accuracy and efficiency through meticulous attention to detail. Enhanced pharmacy operations by effectively coordinating with insurance providers and prescribers to resolve issues. Contributed to a well-organized pharmacy environment, ensuring compliance with FDA drug safety guidelines and pharmacy law.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
Walgreens Pharmacy
Jesup, GA
2026 - Current
- Dispensed medications accurately following pharmacy protocols and safety standards.
- Assisted pharmacists in managing inventory and maintaining stock levels efficiently.
- Conducted patient medication reviews to ensure adherence and safety compliance.
- Provided exceptional customer service by addressing inquiries and resolving issues effectively.
- Collaborated with healthcare teams to optimize patient care through medication management.
- Implemented process improvements that streamlined workflow and reduced wait times for patients.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Collected co-payments or full payments from customers.
- Counted, measured, and compounded medications following standard procedures.
- Assisted in preparation, distribution and storage of pharmaceuticals.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Communicated directly with doctors offices via telephone, fax and email.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Reviewed and verified customer information and insurance provider information.
- Collaborated with pharmacists to resolve medication-related issues, optimizing patient outcomes.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Contributed to improved patient adherence by providing clear medication instructions and addressing concerns or questions promptly.
- Assisted customers with over-the-counter product selection, providing knowledgeable recommendations.
- Proactively addressed potential conflicts or discrepancies within the pharmacy team to maintain a positive work environment.
- Entered and processed patients' prescriptions into internal system.
Certified Pharmacy Technician
Kaiser Permanente
Lithonia, GA
01.2023 - 01.2026
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Reviewed and verified customer information and insurance provider information.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Communicated directly with doctors offices via telephone, fax and email.
- Maintained drug inventory levels by ordering necessary medications and supplies.
- Assisted in preparation, distribution and storage of pharmaceuticals.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Collected co-payments or full payments from customers.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Counted, measured and compounded medications following standard procedures.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Entered and processed patients' prescriptions into internal system.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Counted, measured, and compounded medications following standard procedures.
Certified Pharmacy Technician
Walmart
Lithonia, GA
04.2022 - 01.2023
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Reviewed and verified customer information and insurance provider information.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Communicated directly with doctors offices via telephone, fax and email.
- Maintained drug inventory levels by ordering necessary medications and supplies.
- Assisted in preparation, distribution and storage of pharmaceuticals.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Collected co-payments or full payments from customers.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Counted, measured and compounded medications following standard procedures.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Coordinated verification and filling of more than 800 daily prescriptions in high-volume retail pharmacy environment.
- Entered and processed patients' prescriptions into internal system.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Counted and labeled prescriptions with correct item and quantity.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Counseled customers on medications, appropriate dosage and potential side effects.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
Certified Pharmacy Technician
JenCare Senior Medical Center
Decatur, GA
08.2019 - 01.2022
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Reviewed and verified customer information and insurance provider information.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Maintained drug inventory levels by ordering necessary medications and supplies.
- Communicated directly with doctors offices via telephone, fax and email.
- Assisted in preparation, distribution and storage of pharmaceuticals.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Collected co-payments or full payments from customers.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Counted, measured and compounded medications following standard procedures.
- Coordinated verification and filling of more than 1000 daily prescriptions in high-volume in institutional pharmacy environment.
- Entered and processed patients' prescriptions into internal system.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Counted, measured, and compounded medications following standard procedures.
- Counseled customers on medications, appropriate dosage and potential side effects.
Certified Pharmacy Technician
CVS Pharmacy
Lithonia, GA
01.2018 - 01.2020
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Reviewed and verified customer information and insurance provider information.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Communicated directly with doctors offices via telephone, fax and email.
- Maintained drug inventory levels by ordering necessary medications and supplies.
- Assisted in preparation, distribution and storage of pharmaceuticals.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Collected co-payments or full payments from customers.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Counted, measured and compounded medications following standard procedures.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Entered and processed patients' prescriptions into internal system.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Counted, measured, and compounded medications following standard procedures.
- Counseled customers on medications, appropriate dosage and potential side effects.
- Coordinated verification and filling of more than 1200 daily prescriptions in high-volume retail pharmacy environment.
Pharmacy Technician Extern
Augusta University Medical Center
Augusta, Ga
06.2017 - 09.2017
- Counted, measured and compounded medications following standard procedures.
- Reviewed and verified customer information and insurance provider information.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Collected co-payments or full payments from customers.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Restocked automated medication dispensing equipment.
- Prepared intravenous solutions, admixtures, respiratory drugs, and other solutions using aseptic techniques.
- Assisted with filling of over 3000 prescriptions daily.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Monitored drug interactions for customers.
- Aided customers in understanding how to properly take medications.
- Completed insurance forms and billed insurance companies.
- Provided expertise about composition of drugs.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
- Set up and modified patient profiles to include current medications and insurance details.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Developed and implemented improvements to pharmacy organization system.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Precisely measured and combined ingredients to deliver scrupulous formulation on customer compound prescription orders.
- Stocked, labeled, and inventoried medication to keep accurate records.
Education
High School Diploma -
Herschel V. Jenkins
Savannah, GACertification of Completion - Pharmacology
Virginia College
Augusta, GA01.2018
No Degree - Biology
Paine College
Augusta, Ga05.2014
Skills
- Inventory and Supply Management
- Quality Assurance and Control
- Troubleshooting Malfunctioning Equipment
- Insurance Claim Processing Software
- Regulatory Compliance
- Restock Shelves
- IV Preparations
- Wholesale Ordering
- Storage Maintenance and Security
- Medication Side Effect Knowledge
- High Blood Pressure Management
- Resolving Complaints
- Drug Compatibility Software
- Proper Labeling
- Refill Requests
- Prescription Filling and Labeling
- Updating Medication Histories
- Team Collaboration
- Drug Inventory Control
- Prescription Pricing
- Workflow Optimization
- Cash Register Operations
- Aseptic Techniques
- Problem-Solving Skills
- Safety Protocols and Risk Management
- Disposable Syringes
- Patient Confidentiality
- Staff Development
- Fill Orders
- Information Documentation
- Insurance Verification
- Patient Paperwork
- Awareness Campaigns
- Payment Verification
- Pharmacy Records Management
- HIPAA Regulations
- HIPAA
- Stocking Medications
- Manual and Automated Medication Dispensing
- Data entry
- Attention to detail
- Problem-solving skills
- Customer service
- Insurance billing
- HIPAA regulations
- Medication dispensing
- Team collaboration
- Filling prescriptions
- Manual and automated medication dispensing
- Pharmaceutical calculations
- Workflow optimization
- Prescription interpretation
- Drug storage procedures
- Patient confidentiality
- Pharmacy and customer records management
- Insurance verification
- Advanced math skills
- Pharmacy law compliance
- Aseptic techniques
- Compounding techniques
- Regulatory compliance
- Inventory management
Certification
- CPhT - Certified Pharmacy Technician
Timeline
Certified Pharmacy Technician
Kaiser Permanente
01.2023 - 01.2026
Certified Pharmacy Technician
Walmart
04.2022 - 01.2023
Certified Pharmacy Technician
JenCare Senior Medical Center
08.2019 - 01.2022
Certified Pharmacy Technician
CVS Pharmacy
01.2018 - 01.2020
Pharmacy Technician Extern
Augusta University Medical Center
06.2017 - 09.2017
High School Diploma -
Herschel V. Jenkins
Certification of Completion - Pharmacology
Virginia College
No Degree - Biology
Paine College
Certified Pharmacy Technician
Walgreens Pharmacy
2026 - Current