Crystal Boyles
Waterloo
Summary
Well-rounded professional possessing excellent clerical and team support abilities. Skilled in scheduling meetings and appointments and organizing office operations. Punctual professional committed to satisfying client needs and meeting office demands. Flexible, versatile, and able to maintain a sense of humor under pressure while still achieving results. Highly motivated with strong leadership, communication and listening skills. Open-minded and able to adapt quickly to changing situations. Experienced in using multiple platforms/programs to document efforts and track projects.
Overview
2027
2027
years of professional experience
Work History
Program Therapist
Psychiatric Medical Care
01.2025 - Current
- Developed individualized treatment plans for senior patient populations.
- Collaborated with multidisciplinary teams to coordinate holistic care approaches.
- Facilitated group therapy sessions to enhance peer support and communication skills.
- Implemented evidence-based therapeutic interventions to improve patient outcomes.
- Conducted comprehensive assessments to identify patient needs and challenges.
Licensed Mental Health Counselor
Deer Oaks Behavioral Health Solutions
2024 - 2025
- Collaborated with multidisciplinary teams to develop comprehensive treatment plans, ensuring optimal care for clients.
- Developed comprehensive treatment plans for each client that included both short-term and long-term goals.
- Tailored therapeutic approaches to each client's specific needs, resulting in more effective interventions during sessions in a long term care and nursing home settings.
- Provided individual, family, and couples counseling services to clients with various mental health issues, including depression, anxiety, and trauma.
Remote Licensed Mental Health Counselor
Crystal Boyles Counseling Services LLC
2023 - 2025
- Opened Independent Practice
- Developed comprehensive treatment plans for each client
- Maintained accurate records for all client interactions, progress notes, diagnoses, treatments, and interventions according to HIPPA guidelines
- Provided individual counseling services to clients with various mental health issues, including depression, anxiety, and trauma utilizing evidence-based therapeutic techniques.
Remote Licensed Mental Health Counselor
Psychiatric Associates
01.2022 - 01.2023
- Collaborated with multidisciplinary teams to develop comprehensive treatment plans, ensuring optimal care for clients.
- Developed comprehensive treatment plans for each client that included both short-term and long-term goals.
- Tailored therapeutic approaches to each client's specific needs, resulting in more effective interventions during sessions.
- Provided individual, family, and couples counseling services to clients with various mental health issues, including depression, anxiety, and trauma.
Licensed Mental Health Counselor
Elevate CCBHC
01.2021 - 01.2022
- Coordinated care between psychiatric nurse practitioners, primary care physicians, and other healthcare providers to ensure the best possible outcome for clients.
- Provided crisis intervention services when necessary and referred clients to appropriate resources when needed.
- Established rapport with diverse clientele by demonstrating empathy, active listening, and cultural competence in counseling sessions.
- Participated in ongoing professional development opportunities to stay current in industry trends and advancements in counseling techniques.
Temporary Licensed Mental Health Counselor
New Directions Counseling Services
01.2019 - 01.2021
- Gained experience in the ability to reduce symptoms of anxiety and depression for clients with tailored treatment plans addressing individual needs.
- Eagerly absorbed information on how to conduct thorough assessments and diagnosis of clients, identifying appropriate treatment goals and strategies.
- Implemented creative approaches to therapy, such as art and music therapy techniques, engaging clients in new ways to express emotions and process experiences.
- Assisted clients in developing positive coping strategies to manage their symptoms.
Switchboard Operator
DHS Independence Mental Health Institute
01.2019 - 01.2020
- Operated multi-line telephone system to answer incoming calls, determine purpose of callers, and forward calls to appropriate personnel or department.
- Greeted visitors in a professional manner when they arrived at the switchboard station.
- Routed emergency calls to the appropriate department or personnel.
- Verified caller identification before transferring calls or releasing confidential information.
- Handled confidential information with discretion and professionalism.
- Run codes for the wards where patients lived to ensure the safety of patients and staff; run codes for the rest of the campus, including emergency response.
Internship for Master's in Counseling program
Hope Tree Counseling
01.2019 - 01.2019
- Contributed to ongoing learning and development by actively seeking feedback and asking questions.
- Eagerly absorbed new information and hones skills under guidance of experienced professionals.
- Gained experience, exposure, and knowledge of career-specific procedures and systems.
- Demonstrated ability to take initiative and work independently on assigned projects.
Clerk Specialist
DHS Child Support Recovery Unit
01.2017 - 01.2019
- Performed data entry tasks for customer information into database system.
- Maintained confidentiality regarding sensitive client information at all times.
- Managed multiple projects simultaneously while adhering to tight deadlines.
- Supported office clerical functions using word processing and other software, email and office machines.
- Reviewed files, records and other documents to obtain information or respond to requests.
- Ensured clear communication between case parties, attorneys, and case workers, including updating court calendars for various attorneys and staff.
- Created and filed orders regarding child support, indexed incoming orders and communications with various counties' clerks of court, and routed them to attorneys, case workers, or supervisors.
Education
Master of Science - Counseling
Upper Iowa University
Waterloo, IA2019
Bachelor of Arts - Psychology
Upper Iowa University
Waterloo, IA2017
Associate of Liberal Arts (AA) -
Hawkeye Community College
Waterloo, IA2012
Skills
- Clinical assessment
- Cognitive behavioral therapy
- Collaborative teamwork
- Group therapy
- Family therapy
- Individual counseling
- Psychoeducation
- Treatment Planning
- Mental health diagnosis
- Problem-solving skills
- Time management
- Attention to detail
- Problem-solving abilities
- Excellent communication
- Organizational skills
- Team collaboration
- Adaptability and flexibility
- Verbal and written communication
- Conflict resolution skills
- Decision-making
- Professional ethics
- Self motivation
Timeline
Program Therapist
Psychiatric Medical Care
01.2025 - Current
Remote Licensed Mental Health Counselor
Psychiatric Associates
01.2022 - 01.2023
Licensed Mental Health Counselor
Elevate CCBHC
01.2021 - 01.2022
Temporary Licensed Mental Health Counselor
New Directions Counseling Services
01.2019 - 01.2021
Switchboard Operator
DHS Independence Mental Health Institute
01.2019 - 01.2020
Internship for Master's in Counseling program
Hope Tree Counseling
01.2019 - 01.2019
Clerk Specialist
DHS Child Support Recovery Unit
01.2017 - 01.2019
Licensed Mental Health Counselor
Deer Oaks Behavioral Health Solutions
2024 - 2025
Remote Licensed Mental Health Counselor
Crystal Boyles Counseling Services LLC
2023 - 2025
Master of Science - Counseling
Upper Iowa University
Bachelor of Arts - Psychology
Upper Iowa University
Associate of Liberal Arts (AA) -
Hawkeye Community College