Crystal Boyse
Washington,Iowa
Summary
Experienced shipping associate with background working in fast-paced shipping environments moving merchandise of diverse sizes and types. Keeps work areas neat with strong housekeeping skills. Organized, dedicated and focused on going above and beyond requirements to contribute to team success. Dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
27
27
years of professional experience
Work History
Shipping Associate
Premier 1 Supplies
Washington, IA
01.2019 - Current
- Investigated and adopted optimal shipping and receiving strategies by selecting best carriers, routes and methods to minimize costs and enhance schedules.
- Organized storage areas to optimize materials movements and minimize labor hours.
- Reviewed order data to verify transactions and shipping dates.
- Orchestrated routing by producing accurate shipping documentation and package labels.
Delivery Driver/Winery Worker/Wine Sales Representative
Wooden Wheel Vineyard
Keota, IA
02.2018 - 12.2018
- Discussed products options with business.
- Managed Southeast Iowa customers by knowing each wine that they sold. Printed invoices on site for customer deliveries.
- Knowledge of when wine tasting would need to be scheduled to help move product off their shelves.
- Stocked merchandise for that business day depending on travel route.
- Listened to customer needs and desires to identify and recommend optimal products.
- Assisted customers with signing up for loyalty awards and discounts.
- Answered customer questions about products and service at wine tastings.
- Volunteered to help on weekends in vineyard by harvesting, pruning or bottling wine.
Clean Room Assembler/Shipping Associate/Customer Service Representative
CIVCO Medical Solutions
Kalona, IA
08.1994 - 08.2017
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Leveraged sales expertise to promote products and capitalized on upsell opportunities.
- Responded to customer requests for products, services and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Managed timely and effective replacement of damaged or missing products.
- Investigated and resolved customer inquiries and complaints quickly.
- Entered phone, web and faxed orders into computer system.
- Trained new staff on SOP procedures and many other things.
Education
High School Diploma -
Mid-Prairie High School
Wellman, IA05.1994
Skills
- Paperwork management
- Inventory Maintenance
- Pick, pack & ship
- Receiving
- Scheduling
- Unloading Cargo
- Forklift Operation
- Material Flow Management
- Heavy Lifting
- Quality control
- Vendor relationship management
- Written Communication
- Self-Motivated
- Ability to work independently and effectively with any challenge set forth
Timeline
Shipping Associate
Premier 1 Supplies
01.2019 - Current
Delivery Driver/Winery Worker/Wine Sales Representative
Wooden Wheel Vineyard
02.2018 - 12.2018
Clean Room Assembler/Shipping Associate/Customer Service Representative
CIVCO Medical Solutions
08.1994 - 08.2017
High School Diploma -
Mid-Prairie High School