Summary
Overview
Work History
Education
Skills
Timeline
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Crystal Bradley

Navarre,FL

Summary

Accomplished business leader with a proven track record at Bradley Cleaning Service and Walmart, excelling in operations management and client service. Spearheaded initiatives that significantly enhanced customer satisfaction and operational efficiency. Skilled in financial management and relationship building, adept at fostering team growth and driving business development.

Overview

22
22
years of professional experience

Work History

Owner

Bradley Cleaning Service
11.2016 - Current
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
  • Trained and motivated employees to perform daily business functions.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Established foundational processes for business operations.
  • Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.

Department Manager

Walmart
08.2005 - 03.2012
  • Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
  • Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
  • Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
  • Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
  • Established clear performance expectations for staff members which led to increased accountability.
  • Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
  • Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.

Manager on Duty

Krystal’s
02.2003 - 05.2005
  • Trained employees in essential job functions.
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
  • Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
  • Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
  • Enhanced customer satisfaction through consistent monitoring of service quality and staff performance.
  • Collaborated with other managers on strategic initiatives, sharing best practices to achieve common goals across the organization.
  • Mentored junior team members for career development, offering ongoing guidance on goal setting, skill-building, and performance improvement strategies.

Education

Alcorn Central High School
Corinth, MS
05.2004

Skills

  • Client service
  • Operations management
  • Business management
  • Customer relations
  • Small business operations
  • Relationship building
  • Verbal and written communication
  • Business planning
  • Marketing
  • Financial management
  • Staff hiring
  • Business development
  • Business launch
  • Business administration
  • Business marketing

Timeline

Owner

Bradley Cleaning Service
11.2016 - Current

Department Manager

Walmart
08.2005 - 03.2012

Manager on Duty

Krystal’s
02.2003 - 05.2005

Alcorn Central High School
Crystal Bradley