Crystal Brand
Grand Rapids,MI
Summary
Dynamic Assistant Managing Partner with expertise in operations management and cost reduction. Proven ability to enhance customer experience and streamline service delivery, driving profitability and efficiency.
Experienced with strategic planning, team leadership, and operational oversight. Utilizes effective communication and problem-solving skills to drive team performance and operational success. Track record of fostering strategic partnerships and optimizing efficiency to contribute to organizational growth.
Professional with strong background in management and operations, prepared for leadership roles within dynamic environments. Known for fostering team collaboration, driving results, and adapting to evolving needs. Skilled in strategic planning, project management, and conflict resolution. Valued for reliability, effective communication, and problem-solving abilities.
Overview
16
16
years of professional experience
Work History
Assistant Managing Partner
Bagger Dave's Tavern
Grand Rapids, MI
09.2014 - Current
- Led operational strategy to enhance customer experience and streamline service delivery.
- Managed team performance through effective training and mentoring programs.
- Developed and implemented cost-saving initiatives to improve profitability.
- Analyzed sales trends to drive menu optimization and promotional strategies.
- Oversaw inventory management processes to minimize waste and maintain stock levels.
- Executed marketing campaigns that increased brand awareness and customer engagement.
- Streamlined operations for improved efficiency, reducing overhead costs and increasing profit margins.
- Negotiated favorable contracts with vendors, securing cost-effective solutions for the company''s needs.
Hospitality Specialist
Williams Lea
La Jolla, CA
03.2010 - 07.2012
- Reviewed and updated conference room and meeting schedules consistently throughout shift, ensuring all meetings were organized and set up correctly.
- Prepared conference rooms by organizing audio/visual equipment, catering items, and necessary supplies for client meetings.
- Executed thorough cleaning of conference rooms and facilitated property returns to vendors when necessary.
- Prepared and served coffee and beverages each morning to ensure smooth kitchen operations.
- Clean up coffee makers Pantry in each kitchen in the evening. Throughout the day
- Collaborated with supervisors and clients to resolve concerns related to meeting requests and deadlines.
- Maintain inventory of catering supplies and order supplies as needed.
- *Place orders for food and beverages for use during meetings
- Coordinate and act as liaison with personnel, food merchants, selected contact and outside vendor(s) to ensure the pricing is competitive and reviewed quarterly.
- Ensure the value-added products and services are secured at competitive rates that have been vetted
- Perform appropriate vendor selection and management associated with department services and/or products.
- Assist in training new hires.
- Prioritize workflow.
- Assist in process improvement ideas.
- Answer telephone in Office Services center.
- Adhere to Williams Lea policies in addition to client site policies.
- Use equipment and supplies in a cost-efficient manner.
- Provide back-up support to Reception and/or Office Services as needed.
Education
High School Diploma -
Creston High School
Grand Rapids, MISkills
- Operations management
- Human resources
- Marketing management
- Kitchen safety
- Organizational development
- Strategic planning
- Firm financial oversight
- Strategic planning skills
- Forecasting
- Cost reduction
- Business development
- Food safety expertise
- Cross-functional team leadership
- Team leadership strength
- Financial administration abilities
Timeline
Assistant Managing Partner
Bagger Dave's Tavern
09.2014 - Current
Hospitality Specialist
Williams Lea
03.2010 - 07.2012
High School Diploma -
Creston High School