Crystal Branham
Jacksonville,FL
Summary
Knowledgeable Guest Service Representative experienced in busy hotel settings. Driven and dedicated with focus on delivering exemplary service. Skilled multi-tasker successful at meeting performance objectives and helping team members.
Overview
3
3
years of professional experience
Work History
Guest Service Representative
Stillwaters Resort
Branson, MO
06.2019 - 03.2022
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Took reservations over phone and through email, recording guest information in computer system and verifying details.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
- Collected room deposits, fees and payments.
- Ran reports detailing daily guest numbers, accounting expenses and income and room service usage.
- Educated guests on hotel security features and instructed on important information regarding safety processes and procedures.
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
- Provided each guest with list of resort's upcoming activities and events upon check-in to enhance stays.
Education
High School Diploma -
Reeds Spring High School
Reeds Spring, MO05.1997
Skills
- Office Support
- Product Sales
- Information Confidentiality
- Guest Satisfaction
- Issue Resolution
- Reservation Management System
- Payment Processing
- Data Entry
Timeline
Guest Service Representative
Stillwaters Resort
06.2019 - 03.2022
High School Diploma -
Reeds Spring High School